Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Randel Mitchell

Las Vegas,NV

Summary

Dynamic Senior Lead Master Automotive Technician with extensive experience at Firestone Automotive, excelling in advanced diagnostics and mentoring junior staff. Recognized for exceptional problem-solving skills and a commitment to quality, I effectively troubleshoot complex vehicle issues while ensuring compliance with safety standards and enhancing team performance.

Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Master Certified.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Lead Master Automotive Technician

Firestone Automotive
08.2016 - 12.2024
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
  • Collaborated with other technicians for efficient problem-solving in challenging repair situations.
  • Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
  • Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.

Shop Forman/Lead Technician

Sears Auto Center
09.2009 - 06.2016
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Monitored and enforced safety measures to mitigate hazards.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.

Master Automotive Technician

Midas Auto Repair
06.2003 - 08.2009
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
  • Collaborated with other technicians for efficient problem-solving in challenging repair situations.
  • Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
  • Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.

Education

GED -

Pomona High School
Arvada, CO
02-1977

Skills

  • Replacing parts
  • Brake systems
  • CAN bus systems
  • Powertrain systems
  • Engine repair
  • Air conditioning

Certification

  • ASE Master Automotive Technician/ L1 certified Advanced level. Refrigerant Recovery License.
  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Senior Lead Master Automotive Technician

Firestone Automotive
08.2016 - 12.2024

Shop Forman/Lead Technician

Sears Auto Center
09.2009 - 06.2016

Master Automotive Technician

Midas Auto Repair
06.2003 - 08.2009

GED -

Pomona High School

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