Randell Jenkins
Norwood,MA
Summary
Results-driven leader with extensive experience in retail and team management. Achieved a 1300% increase in membership sign-ups through innovative consumer engagement strategies, while leading large teams to deliver premium athlete experiences. Passionate about community building and executing initiatives that deepen brand connection and elevate performance.
Overview
9
9
years of professional experience
Work History
Full-Time Selling & Service Coach
Nike Factory Store
Round Rock, Texas
01.2025 - Current
- Spearheaded a store initiative resulting in a 1300% increase in Nike Membership sign-ups, and utilized strategic coaching, consumer engagement tactics, and elevated storytelling around the Nike ecosystem.
- Lead and develop teams of up to 70 employees in a high-volume retail environment while driving premium athlete experiences rooted in Nike's Service Principles.
- Drive team engagement through motivational leadership, real-time coaching, and creation of an energetic, inclusive environment rooted in sport and community.
- Serve as a key culture leader responsible for coaching, mentoring, onboarding, and inspiring teammates to embody Nike’s athlete-first mindset.
- Organized large-scale recruiting and hiring event, resulting in 20 new hires with 13 retained after two years, showcasing talent identification and onboarding leadership.
- Planned and led district-wide mental health walk across 10+ Nike stores, enhancing community engagement, teammate wellness, and cross-store collaboration.
- Communicated performance updates, business insights, and operational strategies to senior leadership and C-Suite stakeholders with clarity and professionalism.
- Partner cross-functionally with leadership teams to execute consumer-focused events, product launches, and seasonal initiatives that deepen Nike's connection to local athletes.
Stretch Coach
Nike Factory Store
Merrimack, NH
01.2024 - 01.2025
- Led team huddles and facilitated product education sessions designed to improve consumer connection and confidence in Nike Running product offerings.
- Built authentic relationships with athletes and consumers by combining sport passion with strong communication and retail expertise.
- Created high-energy store culture focused on inclusion, performance, and athlete inspiration.
- Supported daily store operations and engaged athletes by coaching teammates on product knowledge and service excellence.
Specialist
Nike Factory Store
01.2023 - 01.2024
- Executed visual merchandising and premium product presentation strategies that increased brand visibility and consumer engagement.
- Elevated consumer experiences by leveraging product knowledge and authentic athlete storytelling.
- Cultivated strong relationships with athletes, teammates, and store leadership through consistent energy, communication, and service excellence.
Customer Service Representative
Home Depot
Nashua, NH
01.2019 - 01.2021
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and purchase decisions.
- Cultivated customer engagement and relationship-building skills to enhance satisfaction in a fast-paced retail environment.
- Facilitated merchandising and operations while resolving consumer issues with a solutions-oriented approach.
- Maintained knowledge of current promotions and store policies.
Package Handler
United Parcel Service (UPS)
Nashua, NH
01.2018 - 01.2020
- Excelled in physically demanding, high-performance operational environment by fostering teamwork, ensuring consistency, and enhancing efficiency.
- Sorted packages in a timely manner for smooth distribution to delivery routes. for timely distribution to designated delivery routes.
- Operated hand-held scanners to track package movements throughout the facility.
- Maintained cleanliness and organization in the work area for safety compliance.
Skills
- Athlete engagement and storytelling
- Event planning and execution
- Consumer engagement strategies
- Team leadership and mentorship
- Recruiting and talent development
- Onboarding facilitation
- Sales mentorship and training
- Public speaking and facilitation
- Executive communication
- Strategic partnership development
- Brand representation and education
- Community building
- Consumer insights and market awareness
- Customer relationship management
- Customer service excellence
- Product knowledge training
- Team development strategies
- Social media engagement platforms
- Microsoft Excel, Word, and PowerPoint
- Effective communication
- Recruitment strategies
- Recruitment strategies
Athletic Experience
- Collegiate Football Athlete
- Competed at the collegiate level, developing elite-level discipline, teamwork, communication, resilience, and leadership under pressure.
- Experience in high-performance athletic environments strengthened passion for sport culture, athlete development, and community connection.
- Built a strong understanding of training, recovery, performance mindset, and the role sport plays in bringing people together—directly aligning with Nike's mission to serve athletes.
- Learned to lead through accountability, adaptability, and consistency while balancing athletics, academics, and team responsibilities.
Timeline
Full-Time Selling & Service Coach
Nike Factory Store
01.2025 - Current
Stretch Coach
Nike Factory Store
01.2024 - 01.2025
Specialist
Nike Factory Store
01.2023 - 01.2024
Customer Service Representative
Home Depot
01.2019 - 01.2021
Package Handler
United Parcel Service (UPS)
01.2018 - 01.2020