Randi Bahnsen

Financial, medical, needs of Individuals served. Communication with guardians, case managers, and medical personnel.

Writing person centered goals to achieve independence with the people we serve.

• Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
• Identified opportunities for process improvement, leading to a more efficient development cycle.

• Increased staff retention through proactive conflict resolution and fostering a positive work environment.
• Led interdisciplinary meetings among healthcare teams to coordinate efforts for comprehensive patient treatment plans.
• Mentored junior staff members on best practices in patient care delivery techniques, fostering professional growth within the team.

• Performed medical records management, including filing, organizing and scanning documents.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Verified patient insurance coverage and collected required co-payments.
• Obtained client medical history, medication information, symptoms, and allergies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Measured patient pulse oximetry.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Taught patients about medications, procedures, and care plan instructions.

• Documented patient information and care activities in electronic health record.
• Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
• Supported needs of 10+ residents under long-term care.
• Delivered high-quality care to Hospice patients in hospital facility.
• Delivered high-quality care to Homecare and Hospice patients in hospital facility.
• Facilitated personal hygiene management, feeding and ambulation.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Generated financial and operational reports to assist management with business strategy.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Developed and implemented customer service policies to enhance satisfaction.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.