Randi Berry
Liberty,MO
Summary
Hardworking Reliable Trustworthy Observant Respectful Goal: To obtain a position with a dynamic company that offers job security and an opportunity to showcase skills in providing exceptional customer service. Self Assets: Ability to problem solve, persevere and caring nature for the good of others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Temp Worker
Labor Smart
Kansas City, MO
01.2019 - Current
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Offered exceptional customer service to all guests.
- Adhered to company policies, safety procedures and performance standards.
- Maintained and repaired facilities, equipment and tools.
- Gathered, organized and input information into digital database.
Online Grocery Pickup
Walmart
Kansas City, MO
11.2018 - 01.2019
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Conducted research, gathered information from multiple sources and presented results
- Maintained excellent attendance record, consistently arriving to work on time
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day-day-day duties accurately and efficiently
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Monitored company inventory to keep stock levels and databases updated
- Successfully maintain clean, valid driver's license and access to reliable transportation
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
CNA
Pleasant Valley Manor Care Center, CNA, Valley
Pleasant Valley, IA
07.2016 - 09.2017
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Transported patients between rooms and appointments or testing locations.
Waitress
Corner Cafe Restaurant
Liberty , MO
04.2015 - 03.2016
- Provide an exceptional customer dining experience
- Greeted guests, seated guests, took orders, delivered orders, cleaned, stocked, cashier.
- Prepared specialty desserts for customers for special occasions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Inspected dishes and utensils for cleanliness.
Hostess/ Waitress
Bob Evans
Kansas City, MO
07.2011 - 11.2014
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Monitored seating area and checked restrooms regularly to keep spotless
- Used cash registers and credit card machines to cash out customers
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Recorded available tables after seating each party using specialized seating software
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Managed event contracts, estimates, event profiles and post-event summaries
- Collaborated with kitchen to inform customers of wait times and answer questions about food
- Checked and restocked server areas and organized and got change for front counter
- Assisted managers with quickly resolving service- and food-related issues
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Answered customer questions about hours, seating and menu information
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Assessed large restaurant and lounge according to state and federal cleanliness standards
- Kept track of event finances, initial deposits, due payments and final balances
Education
High School Diploma -
Winnetonka High School
Kansas City, MO05.2009
Associate of Arts - General Studies
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Cleaning
- Data Entry
- Good Telephone Etiquette
- Organization and Time Management
- First Aid/CPR
- Teamwork and Collaboration
- Self-Motivated
- Attention to Detail
- Equipment Maintenance
- Analytical and Critical Thinking
- Active Listening
- Dependable and Responsible
Certification
October 2016 - Present
Certified Nurse Assistant.
CPR & AED
September 2016 - September 2018
CPR & First Aid Certified.
Additional Information
- VOLUNTEER , Youth Health Services Pleasant Valley Manor January 2009 - May 2009 Activities assistant.
Timeline
Temp Worker
Labor Smart
01.2019 - Current
Online Grocery Pickup
Walmart
11.2018 - 01.2019
CNA
Pleasant Valley Manor Care Center, CNA, Valley
07.2016 - 09.2017
Waitress
Corner Cafe Restaurant
04.2015 - 03.2016
Hostess/ Waitress
Bob Evans
07.2011 - 11.2014
High School Diploma -
Winnetonka High School
Associate of Arts - General Studies
Metropolitan Community College - Kansas City