Randi Filip

• Supervised daily kitchen operations, maintaining food safety, cleanliness, and product quality standards.
• Managed prep schedules, ensuring fresh inventory and timely completion of food service tasks.
• Trained team members on sanitation procedures, equipment use, and menu preparation requirements.
• Monitored stock levels and rotated inventory to reduce waste and support product freshness.
• Coordinated food production workflows to keep service efficient during peak customer periods.
• Enforced compliance with health, safety, and store operational procedures.
• Inspected kitchen equipment and reported maintenance needs to prevent service interruptions.
• Resolved kitchen issues quickly, supporting consistent service and customer satisfaction.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
• Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
• Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
• Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Developed kitchen staff through training, disciplinary action, and performance reviews.
• Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
• Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
• Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.

• Delivered fast, courteous customer service while resolving questions about products, pricing, and store policies.
• Operated POS system accurately for cash, card, lottery, and mobile payments.
• Maintained stocked shelves, coolers, and displays to support product availability and store presentation.
• Prepared coffee, hot foods, and grab-and-go items while following food safety procedures.
• Monitored inventory levels and restocked high-demand items to prevent shortages.
• Trained new associates on register procedures, customer service, and daily store routines.
• Enforced age-restricted sales policies and verified identification for regulated purchases.
• Kept sales floor, counter, and backroom clean, organized, and compliant with operational standards.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Cleaned oilfield trailers, campers, comfort trailers, office, and break zone trailers. Traveled to clean as well as worked in the company yard. My job duties consisted of sweeping, moping, washing laundry, dusting, washing dishes, as well as paying close attention to details.