Randi Gibson
Stigler
Summary
Dynamic leader and innovator with a proven track record at Gypsy Rose Salon, enhancing customer loyalty and profitability through strategic service and marketing initiatives. Expert in staff management and customer service management, demonstrating exceptional team leadership and decision-making skills. Achieved significant brand visibility and community engagement, underscoring a commitment to excellence and growth.
Overview
21
21
years of professional experience
Work History
Salon Owner/Operator
Gypsy Rose Salon
05.2005 - Current
- Enhanced customer loyalty by implementing personalized service strategies.
- Cultivated a positive work environment by mentoring and training staff.
- Improved profitability by implementing cost-control measures.
- Addressed client concerns for improved retention and trust.
- Increased brand awareness through targeted local marketing campaigns.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
Travel Agent
Vacations R Us
07.2006 - 10.2007
- Researched travel trends for staying updated on popular destinations.
- Coordinated travel itineraries by researching destinations and accommodations.
- Provided personalized travel recommendations by understanding client preferences.
- Generated travel documents to facilitate smooth client journeys.
- Hosted group travel events.
Receptionist
Stigler Medical Clinic
05.2004 - 04.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Master Instructor Of Cosmetology -
Rivervalley Cosmetology
Poteau, OKMass Communication
Eastern Oklahoma State College
Wilburton, OKElementary Education
Connors State College
Warner, OKSkills
- Upselling services
- Employee training
- Staff management
- Health and safety
- Industry trend awareness
- Appointment scheduling
- Scheduling
- Business management
- Customer service management
- Decision-making
- Hiring and onboarding
- Team leadership
- Payroll administration and timekeeping
- Operations oversight
- Customer relations
Timeline
Travel Agent
Vacations R Us
07.2006 - 10.2007
Salon Owner/Operator
Gypsy Rose Salon
05.2005 - Current
Receptionist
Stigler Medical Clinic
05.2004 - 04.2005
Master Instructor Of Cosmetology -
Rivervalley Cosmetology
Mass Communication
Eastern Oklahoma State College
Elementary Education
Connors State College
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