Randi Honhongva
Phoenix,AZ
Summary
Dedicated professional with strong customer service and conflict resolution skills. Enhanced visitor experience and safety through effective communication and assistance. Committed to maintaining a secure environment and supporting team collaboration.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
TEAM Security
Tempe, AZ
11.2025 - 04.2026
- Provided assistance to visitors and employees, enhancing customer service and safety awareness.
- Responded promptly to alarms and emergencies, implementing appropriate safety protocols.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Patrolled commercial property and associated parking garage.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Conducted security screenings at entry points to prevent unauthorized access, maintaining secure environment.
- Addressed and resolved conflicts among visitors or employees, maintaining peaceful atmosphere.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Unarmed Security Guard
Lionheart Security
Tempe, AZ
07.2025 - 11.2025
- Monitored premises to ensure safety and prevent unauthorized access.
- Operated surveillance equipment to maintain visual oversight of assigned areas.
- Collaborated with law enforcement during incidents, ensuring effective communication and response.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Completed full building and grounds patrols to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Enforced property rules and regulations, contributing to more orderly environment.
- Collaborated with other security team members to share information and strategies, fostering cohesive and effective security operation.
- Hands-on having tactical vest and belt
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to emergency situations to assess and deflect issues.
Sales Associate
Tilly's
Chandler, AZ
11.2024 - 01.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales
- Handled manager duties
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Old Navy
Phoenix, AZ
03.2023 - 04.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained store presentation standards through effective merchandising and inventory management.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
- Participated in stock replenishment and organization, ensuring product availability for customers.
- Trained new associates on operational procedures and customer service best practices.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
No Degree -
North High School
Phoenix, AZSkills
- Crowd control
- Patrolling techniques
- Situational awareness
- Report writing
- Self-defense tactics
- Emergency response
- Crime prevention strategies
- Emergency response coordination
- Public safety protocols
- Employee assistance
- Honest and dependable
- Team leadership
- Reliable and responsible
- Theft prevention
- Reliability
- Team Training
- Teamwork and collaboration
Certification
- Arizona guard card
- Crowd control certificate
- OC spray certification
- defensive tactics training
Languages
English
Full Professional
Timeline
Unarmed Security Guard
TEAM Security
11.2025 - 04.2026
Unarmed Security Guard
Lionheart Security
07.2025 - 11.2025
Sales Associate
Tilly's
11.2024 - 01.2025
Sales Associate
Old Navy
03.2023 - 04.2024
No Degree -
North High School