Randi Johnson
Macon,GA
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- As a Customer Service Representative I bring top-notch skills in written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Working Solutions
01.2018 - Current
- Responded to customer requests for products, services, and company information via chat, email and phone including customer support, products, and troubleshooting.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- While at the same time I was a resource agent through Slack assisting other agents that had complications and questions on how to further assist students.
- Built rapport with customers through active listening, empathy, and understanding of their individual needs.
Assistant Designer
Centerline
01.2016 - 01.2018
- Handling phone calls and emails and assisted anyone that came into the office
- Drafted all designs for the Interior Designer.
- Utilized advanced software tools such as AutoCad to produce visually stunning designs that met clients'' expectations.
- Played an integral role in transforming client concepts into tangible design solutions, resulting in increased customer satisfaction and repeat business.
Education
Associate of Applied Science - Interior Design
Ivy Tech Community College
Evansville, IN05.2013
Skills
- Honest
- Patience
- Reliable
- Empathetic
- Compassionate
- Exceptional Grammar
- Excellent communications skills
- Able to take leadership
- Microsoft Word/PowerPoint/Excel
- Slack
- Salesforce
- Type 50 wpm
- Zendesk
- Zoom/GTM
Timeline
Customer Service Representative
Working Solutions
01.2018 - Current
Assistant Designer
Centerline
01.2016 - 01.2018
Associate of Applied Science - Interior Design
Ivy Tech Community College
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