Randi Kaplan
Cape Canaveral,FL
Summary
Experienced and reliable customer service representative with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company.
Overview
8
8
years of professional experience
Work History
Billing Specialist/Billing/Technical Support Representative
Conduent
03.2022 - 12.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Provided on-call support for critical issues related to their IOS devices.
Patient Care Advocate
Cigna/Express Scripts
02.2020 - 02.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Refilled Patient's Medications
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Reviewed Health Insurance Plan Coverage
Customer Service Representative
Spectrum
04.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented, researched and resolved technical issues with their television and cable box
- Assisted with billing inquiries and processed payments
- Educated customers on procedures and plans offered
Customer Service Representative
Percepta
07.2014 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Troubleshoot technical issues with their vehicles audio system
Education
High School Diploma -
East Meadow High School
East Meadow, NY06.2001
Skills
- Active Listening
- Empathetic
- Multi-tasking
- Conflict Resolution
- Time Management
- Patience
- Medical Terminology/HIPAA
- Windows/Mac/IOS/Android
Timeline
Billing Specialist/Billing/Technical Support Representative
Conduent
03.2022 - 12.2022
Patient Care Advocate
Cigna/Express Scripts
02.2020 - 02.2022
Customer Service Representative
Spectrum
04.2018 - 12.2019
Customer Service Representative
Percepta
07.2014 - 03.2018
High School Diploma -
East Meadow High School
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