Summary
Overview
Work History
Education
Skills
Other Experiences
Timeline

Randi M. Laws

Wilkesboro,United States

Summary

Professional accountant equipped with comprehensive experience in financial management, reporting, and compliance. Skilled in leading teams, optimizing processes, and ensuring accurate financial analysis. Known for adaptability, strategic thinking, and collaborative approach to achieving organizational goals. Proficient in GAAP, financial software, and regulatory requirements.

Overview

22
22
years of professional experience

Work History

Credit Card Principal Accountant/Assistant Manager

LOWE’S COMPANIES, INC
02.2023 - Current
  • Prepare, review and validate Monthly Bank Card Projections for US for Financial Close
  • Pull and prepare monthly bank card projection reports and complete accrual entries
  • Ensure all EOM bank card expenses accruals have been processed and posted
  • Assist with final review and distribute projections to appropriate parties
  • Prepare, review and publish Monthly Credit Card Expense & Sales Analysis
  • Prepare and submit SOX documentation
  • Project Lead for ERP Oracle, FDI and SmartView Credit Card Accounting
  • Tested and trained team on new processes for journal entries
  • Created, tested and implemented reports for Analysis and Projections
  • Point of contact for updates and improvements on reports
  • Lead contact for Settle Modernization
  • Ensure financial reports for settlement and funding transfers correctly
  • Ensure transactions follow the credit rails for each processor
  • Pull and review Credit Card Funding
  • Ensure Errors corrected by processor or internally by pulling reports from processors and internal reports to ensure they match
  • Manually journal Private Label tenders funding
  • Journal rebates, expense accruals, funding and reconciliation errors for end of month
  • Correct Reject for Transactional and Payment errors
  • Attend meetings with third-party processor, IT and other impacted departments for updates on reporting and new procedures
  • Assist/Backup to co-workers with different responsibilities (chargebacks, funding, calls, rejects)
  • Point of Contact for questions and escalated issues
  • Provide recommendations for process improvements to management team to increase efficiency
  • Miscellaneous Duties/Requests from Manager/Supervisor

Credit Card Principal Accountant

LOWE’S COMPANIES, INC
07.2018 - 02.2023
  • Review and validate Monthly Bank Card Projections for US and CAN
  • Ensure all EOM bank card expenses accruals have been processed and posted
  • Ensure ASI Reclassification entry posted
  • Prepare and provide Visa and Star Rebate accrual amounts
  • Review and publish Monthly Credit Card Expense & Sales Analysis
  • Review US and CAN analysis reports to ensure all data has been pulled in and populated accurately.
  • Prepare and review Monthly Chargeback Analysis Report
  • Compare Chargebacks in Chargeback Management System to General Ledger
  • Correct discrepancies and send to IT to update in Chargeback Management System
  • Gather information from Chargeback Management System Access database and create reporting for management and outside departments on Chargeback Trends by Period
  • Track key metrics for chargebacks during the current period and year to date
  • Revise reporting for Chargeback Analysis for cumulative data from current and prior periods/years
  • Review Credit Card Recons for US and CAN accounts
  • Assist in pulling and preparing SOX documentation
  • Review and sign off on CPSR685 Reports for SOX
  • Work Synchrony POA Suspense Reports weekly
  • Run reports for Chargeback Forecast
  • Lead on Atlas project for credit card processing and funding for Lowes.ca
  • Tested credit card processing
  • Created Funding and Chargeback Procedures for new tasks
  • Create Remedy tickets to have corrections and updates implemented
  • Oversee corrections to Funding after an error by processor or internal issues
  • Assist Reject Reports for Transactional and Payment errors
  • Attend bi-weekly meetings with third-party processor, IT and Other impacting departments for updates on reporting and new procedures
  • Train and support new hires for Recons and Reporting group
  • Serve as representative on Services Platform Initiative through testing and participating in meetings
  • Participate and supported in cross training within the department and other areas across Finance for functional communication
  • Provide recommendations for process improvements to management team to increase efficiency
  • Assist and supplied documentation for Knowledgebase FAQs for issues

Credit Card Senior Accountant

LOWE’S COMPANIES, INC
05.2015 - 06.2018
  • Prepare and validate Monthly Bank Card Projections for US and CAN
  • Prepare and process EOM bank card expenses accruals
  • Prepare and process Visa, Pulse and Star Rebate accruals
  • Prepare and process ASI Reclassification entry
  • Prepare and process LAR Chargeback corrections
  • Prepare and process IRIS bank card expense entries
  • Prepare and process CAN Bank Card and Sales Allocations
  • Compile and analyze Monthly Credit Card Expense & Sales Analysis
  • Track historical trends in Expense rates and mix
  • Update and maintain Chase Interchange database
  • Update and maintain Debit Network tables in Chase Interchange database
  • Update Actuals and YOY Expense spreadsheets
  • Update 907 Chargebacks spreadsheets
  • Gather information and input into an electronic form for managements review
  • Revise and update information and view of reporting to management’s request
  • Information must be accurate and completed in timely manner
  • Prepare and review Monthly Chargeback Analysis Report
  • Compare Chargebacks in CMS to General Ledger
  • Correct discrepancies and send to IT to update in CMS
  • Gather information from CMS Access database and create reporting for management and outside departments on Chargeback Trends by Period
  • Track key metrics for chargebacks during the current period and year to date
  • Revise reporting for Chargeback Analysis for cumulative data from current and prior periods/years
  • Process manual Credit Card Funding entries weekly
  • Work Recons for US accounts and currently work 25 Monthly Recons
  • Review Recons for CAN accounts
  • Review and update Quarterly Recon Checklist
  • Review CAN Analysis Report
  • Review EMV Reporting for issues daily
  • Assist in pulling and preparing SOX documentation
  • Review and sign off on CPSR685 Reports for SOX
  • Run report for Chargeback Forecast
  • Monitor MC/Visa and Amex/Discover Forecast
  • Monitor and reply to emails for Transactional issues for Credit Card Accounting
  • Lead on project to automate Debit Chargebacks and add to CMS
  • Point of contact for Funding/Settlement Issues
  • Create Remedy tickets to have corrections and updates implemented
  • Oversee corrections to Funding after an error by processor or internal issues
  • Journal A/R Over/Short Monthly
  • Assist with Debit Chargebacks and Errors
  • Assist with Amex Retrievals
  • Attend bi-weekly meetings with third-party processor for MC/Visa
  • Assist/Backup to co-workers with different responsibilities (chargebacks, funding, calls, rejects)
  • Point of Contact for escalated issues and questions
  • Train and support new hires into Recons and Reporting group
  • Serve as representative on Services Platform Initiative through testing and participating in meetings
  • Provide recommendations for process improvements to management team to increase efficiency
  • Served on the departmental Voice Team committees
  • Served on the departmental Team Building committees

Credit Card Accountant

LOWE’S COMPANIES, INC
06.2010 - 05.2015
  • Review and correct Daily Summary and Settlement variances from CPSR685 reporting
  • Review CPSR Daily Reporting to verify settlement and correct issues (CPSR610-CPSR622)
  • Review and correct A/R Over/Short Daily
  • Review and update Quarterly Recon Checklist
  • Compile and analyze Monthly Credit Card Expense & Sales Analysis
  • Track historical trends in Expense rates and mix
  • Gather information and input into an electronic form for managements review
  • Revise and update information and view of reporting to management’s request
  • Information has to be accurate and completed in timely manner
  • Prepare and review Monthly Chargeback Analysis Report
  • Review chargebacks in database to make sure they are updated
  • Gather information from access database and create reporting for management and outside departments on Chargeback Trends by Period
  • Track key metrics for chargebacks during the current period and year to date
  • Revised reporting for Chargeback Analysis for cumulative data from current and prior periods/years
  • Attend bi-weekly meetings with third-party processor for MC/Visa
  • Assisted in pulling and preparing SOX documentation
  • Create on demand reporting for chargebacks and interchange
  • Assist/Backup to co-workers with different responsibilities (chargebacks, funding, calls, rejects)
  • Answer phone calls and emails regarding transactional issues for all credit cards
  • Point of Contact for escalated Chargeback Disputes and Reviewer
  • Update and maintain Job Shadowing training booklet for CCA
  • Worked various Recons for US accounts and currently work 20 Monthly Recons
  • Updated Daily Summary Credit Card Sales spreadsheet

Credit Card Account Senior Specialist-MasterCard/Visa

LOWE’S COMPANIES, INC
02.2007 - 06.2010
  • Responsible for daily reconciliation of MC/VISA funding and chargebacks
  • Research and challenge chargebacks with Merchant Services
  • Contact stores for needed documentation for chargebacks
  • Journal chargebacks and funding corrections for MC/Visa
  • File and maintain MC/Visa chargebacks
  • Answer phone calls from stores for various issues.
  • Correct MC/Visa rejects
  • Provided input and feedback to Card Overhaul team as well as assisted with testing
  • Oversaw transition between processors for MC/VISA
  • Test/Train on new programs for the department
  • Was co-captain for Team Building initiative
  • Assisted with the development of the Chargeback database to improve reporting and tracking
  • Reviewed all chargebacks to verify entries in Chargeback Database
  • Pulled and reviewed reporting in Chargeback Database

Credit Card Account Specialist-American Express & Lowe’s Visa

LOWE’S COMPANIES, INC
12.2005 - 02.2007
  • Responsible for daily reconciliation of American Express and Lowe’s Visa funding and chargebacks
  • Research retrievals/chargebacks and challenge with American Express or Lowe’s Visa
  • Contact stores for needed documentation for chargebacks
  • Create Journal entries for chargebacks and funding corrections as needed
  • File and maintain Amex retrievals/chargebacks
  • Provide support to stores for chargebacks or transactional issues
  • Pull receipts per store’s request

Communication and Research Associate

LOWE’S COMPANIES, INC
12.2004 - 12.2005
  • Ensure all incoming customer emails are promptly answered within a 24 hour timeframe.
  • Letters entered into Remedy and effectively establish commitment to resolve customer’s issues.
  • Communicate effectively, completely and accurately in both oral and written form.
  • Resolving and researching over 12,482 e-mails based on complaints, compliments and questions.
  • Maintain smooth working relations with people inside and outside of the department.
  • Demonstrate a consistent, dependable work effort, and a positive work attitude.
  • Maintains quality standards as measured by QA.
  • Display ability to properly research customer inquiries.
  • Ability to work independently and with minimal supervision.
  • Maintains a rolling average of 100 on QA scores.
  • Test/Train new Remedy system

Communication Survey Associate

LOWE’S COMPANIES, INC
05.2003 - 12.2004
  • Highly motivated Communication Survey Specialist.
  • Completing over 50,000 surveys during my tenure.
  • Assist with the training of 40 associates in multiple survey programs.
  • Providing maximum productivity in minimal time.
  • Assisted in the Remedy Outbound Survey Program, providing wording of questions, scripts and overall program flow.
  • Integral to the testing, streamlining and application of all Survey Programs including Installed Sales Outbound Surveys, Appliance, Spa, and Outdoor Power Equipment surveys, Countertop and Cabinets, Outdoor Grills, and Automatic Dialer.
  • Assisted with the production analysis, reporting, and work assignments for each of the above listed surveys.
  • Thoroughly familiar with Quality Assurance scoring and associate production standards.
  • Maintaining quality customer service and satisfactory resolution of customer survey on a daily basis.

Education

Bachelor of Science - Accounting

Gardner-Webb University GOAL Program, Boiling Springs, North Carolina
08.2008

Associates in Applied Science - Accounting

Wilkes Community College, Wilkesboro, North Carolina
05.2005

Skills

  • Advanced Data Entry Specialist
  • Windows XP
  • Microsoft Office Professional Programs
  • Access Databases
  • Mainframe databases
  • NetTerm
  • Document Direct
  • DART
  • Imaging
  • Visio
  • Snag-it
  • Internet
  • Sterling
  • PeopleSoft (online and nVision)
  • ERP Oracle
  • FDI

Other Experiences

  • Assistant Coach, WCHS Girls’ Varsity Basketball, 06/01/06 - 06/01/12, Responsible for position coaching for post players., Supervised players and conducted drills to improve performance., Drills and instructions followed Head Coach’s overall plans and goals for whole team., Player’s Coach: Responsible for answering questions during drills and helping players through issues off and on the court.
  • Head Coach, Central Middle Girls’ Basketball, 2010, Responsible for players during practices and games., Organized practices., Instructed and build skills in players., Practices and concepts followed High School program’s overall goals., Answered questions and explained processes with parents on team policies and expectations., Responsible for ordering shoes and organizing fundraising for uniforms and shoes.

Timeline

Credit Card Principal Accountant/Assistant Manager - LOWE’S COMPANIES, INC
02.2023 - Current
Credit Card Principal Accountant - LOWE’S COMPANIES, INC
07.2018 - 02.2023
Credit Card Senior Accountant - LOWE’S COMPANIES, INC
05.2015 - 06.2018
Credit Card Accountant - LOWE’S COMPANIES, INC
06.2010 - 05.2015
Credit Card Account Senior Specialist-MasterCard/Visa - LOWE’S COMPANIES, INC
02.2007 - 06.2010
Credit Card Account Specialist-American Express & Lowe’s Visa - LOWE’S COMPANIES, INC
12.2005 - 02.2007
Communication and Research Associate - LOWE’S COMPANIES, INC
12.2004 - 12.2005
Communication Survey Associate - LOWE’S COMPANIES, INC
05.2003 - 12.2004
Wilkes Community College - Associates in Applied Science, Accounting
Gardner-Webb University GOAL Program - Bachelor of Science, Accounting

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