Randi Sanders
Atlanta,GA
Summary
Resourceful Customer Service Professional with proven success in resolving complex customer inquiries, including account discrepancies and fraud-related issues. Adept at navigating multiple systems, researching solutions, and collaborating across departments to ensure timely resolution. Recognized for strong communication, problem-solving, and the ability to maintain accuracy and professionalism in high-volume environments.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Anthem Blue Cross Blue Shield
Remote
03.2023 - 12.2025
- Managed high volume of customer inquiries via phone and email, ensuring professionalism in all interactions.
- Addressed account and enrollment issues through comprehensive research and navigation of multiple systems.
- Ensured compliance with HIPAA regulations and company policies during all interactions.
- Recorded customer interactions to facilitate prompt issue resolution.
Customer Service Representative
HealthPlanOne
Remote
11.2021 - 04.2023
- Guided customers in selecting Medicare plans tailored to individual needs.
- Directed operations across various systems to uphold high standards of accuracy and efficiency.
- Addressed customer issues by attentively listening and offering clear, actionable solutions.
- Cultivated a welcoming environment to guarantee positive outcomes in customer interactions.
Financial Advisor I
Nelnet
Remote
06.2020 - 03.2022
- Analyzed and resolved multifaceted loan and account discrepancies, ensuring accurate and efficient solutions.
- I clearly explain policies, interest rates, and repayment options to customers.
- Engaged with cross-functional teams to effectively manage and resolve escalated issues.
- I maintain accuracy while handling sensitive financial information.
Resolution Expediter
The Home Depot
08.2018 - 07.2020
- Managed complex customer issues, facilitating resolutions that align with company policies and customer expectations.
- Coordinated follow-up efforts to ensure closure on unresolved issues, enhancing customer satisfaction.
- Acted as a liaison between customers and internal teams, ensuring seamless communication throughout the resolution process.
- Utilized advanced problem-solving skills to resolve challenging cases, increasing customer trust and loyalty.
Education
High School Diploma -
Penn Foster High School
01.2016
Associate of Science - Healthcare Administration
Cambridge College
04.2026
Skills
Customer Service & Client Support
Problem Solving & Conflict Resolution
CRM Systems (Salesforce, Oracle, Citrix)
Microsoft Office
Call Center Operations
Communication & De-escalation
Quality Assurance
Claims Processing & Documentation
Administrative Support & Data Entry
Timeline
Senior Customer Service Representative
Anthem Blue Cross Blue Shield
03.2023 - 12.2025
Customer Service Representative
HealthPlanOne
11.2021 - 04.2023
Financial Advisor I
Nelnet
06.2020 - 03.2022
Resolution Expediter
The Home Depot
08.2018 - 07.2020
High School Diploma -
Penn Foster High School
Associate of Science - Healthcare Administration
Cambridge College