Randi Waters
Wichita Falls,TX
Summary
Branch Operations Manager with extensive experience at Wells Fargo, excelling in strategic planning and customer service. Proven track record in enhancing team performance and fostering employee development, resulting in increased client loyalty. Adept at supervising staff and ensuring compliance, driving operational efficiency and achieving sales goals.
Overview
18
18
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
Wichita Falls, TX
09.2024 - Current
- Coordinated daily branch operations, ensuring smooth service delivery and policy compliance.
- Monitored cash handling procedures, balancing drawers and resolving discrepancies accurately.
- Supported branch staff with transaction processing, account maintenance, and customer issue resolution.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
Branch Manager
Wells Fargo
Wasilla, AK
03.2016 - 09.2022
- Led branch operations, balancing sales goals, service standards, and daily workflow execution.
- Coached team members on customer needs assessment, product positioning, and relationship-building.
- Monitored compliance requirements, reducing operational risk and supporting audit readiness.
- Managed staff performance, including hiring support, scheduling, and ongoing development discussions.
- Resolved complex customer issues, protecting retention and strengthening branch reputation.
- Analyzed branch performance trends to adjust priorities and improve goal attainment.
Service Manager
Wells Fargo
Wasilla, AK
05.2011 - 03.2016
- Led branch service operations, ensuring consistent customer experiences and timely resolution of escalations.
- Coached associates on service standards, policy adherence, and effective client communication.
- Coordinated daily workflow across teller, platform, and support teams to maintain operational efficiency.
- Monitored account servicing activities for accuracy, compliance, and risk control.
Personal Banker
Wells Fargo
Wasilla, AK
05.2010 - 05.2011
- Advised customers on deposit accounts, credit products, and tailored banking solutions.
- Opened and serviced consumer accounts while verifying documentation and compliance requirements.
- Identified customer needs and referred appropriate lending and investment services.
- Processed daily transactions accurately, including deposits, withdrawals, and account maintenance.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Bank Teller
Wells Fargo
Wasilla, AK
09.2008 - 05.2011
- Processed deposits, withdrawals, transfers, and loan payments with accuracy and efficiency.
- Balanced cash drawer daily, resolving discrepancies and maintaining accountability.
- Verified customer identification and enforced compliance with banking regulations and security procedures.
- Assisted customers with account inquiries, service requests, and transaction research.
Education
High School Diploma -
Burchell High School
Wasilla, AKSkills
- Strategic planning
- Excellent work ethic
- Strong team-builder
- Customer service
- Staff supervision
- Employee development
Timeline
Branch Operations Manager
Wells Fargo
09.2024 - Current
Branch Manager
Wells Fargo
03.2016 - 09.2022
Service Manager
Wells Fargo
05.2011 - 03.2016
Personal Banker
Wells Fargo
05.2010 - 05.2011
Bank Teller
Wells Fargo
09.2008 - 05.2011
High School Diploma -
Burchell High School