Randie Flores
Chino,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Funder
REMN / HomeBridge
Irvine, CA
Customer Service Representative
Saddle Creek Logistics Services
Buena Park, CA
05.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Senior Funder
New American Funding
Tustin, CA
09.2015 - 06.2022
- Expedited loan approval process by serving as a liaison between underwriting department and clients to gather necessary documentation quickly.
- Streamlined communication channels between departments, improving workflow efficiency during the funding process.
- Increased customer satisfaction by promptly addressing and resolving any funding-related issues or concerns.
- Maintained strong relationships with clients by providing exceptional customer service throughout the loan funding process.
Senior Funder
REMN / HomeBridge
Irvine, CA
09.2012 - 09.2015
- Streamlined communication channels between departments, improving workflow efficiency during the funding process.
- Enhanced loan processing efficiency by streamlining funding procedures and implementing new software tools.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
John A. Rowland High School
Rowland Heights, CAProgram Banking Occupation
Mt San Antonio College
Walnut, CATechnology Education
San Diego State University
San Diego, CASkills
- Customer Service
- Critical Thinking
- Data Entry
- Customer Relations
- Problem-solving abilities
- Active Listening
- Computer Proficiency
Timeline
Customer Service Representative
Saddle Creek Logistics Services
05.2023 - 07.2023
Senior Funder
New American Funding
09.2015 - 06.2022
Senior Funder
REMN / HomeBridge
09.2012 - 09.2015
Senior Funder
REMN / HomeBridge
High School Diploma -
John A. Rowland High School
Program Banking Occupation
Mt San Antonio College
Technology Education
San Diego State University