Randie Grier
Detroit,MI
Summary
Hardworking college graduate with an Bachelors Degree in Criminal Justice/Minor in Religious Studies. Obtained 5+ years of extensive leadership experience as a Supervisor and Student at Michigan State University. Self motivated worker with valuable skills acquired from a variety of high pressure work environments. Adept at using interpersonal skills across multiple departments to cultivate lasting partnerships that help push a company's objectives. Seeking to use these acquired skills and strengthen relationships with costumers and clients, while providing efficient feedback to help maintain a healthy and efficient work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Corporate Operations Manager
DK Security
Troy, MI
09.2022 - Current
- Developed and implemented operational procedures to ensure performance standards are met.
- Processed payroll information for up to 200 employees, including calculating wages and deductions.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Monitored and improved efficiency of processes, team performance, and customer service for 20+ locations.
- Established effective relationships with clients and staff in order to create a successful experience.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Conducted surveillance on individuals suspected of different offenses.
Juvenile Correctional Officer
Spectrum Juvenile Justice Services
Detroit, MI
03.2020 - 01.2021
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Sales Associate
Best Buy
East Lansing, MI
11.2018 - 09.2019
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Improved overall customer purchasing experiences to promote steady revenue.
Student Supervisor
Michigan State University
East Lansing, MI
02.2014 - 11.2018
- Ensured that students are performing the tasks defined in their job descriptions to the best of their abilities.
- Delegated daily tasks to student employees to manage resources and meet deadlines.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
Law Intern
Dykema Gossett Law Firm
Detroit, MI
05.2013 - 07.2013
- Analyzed legal information and proofread material for errors.
- Attended and actively participated in weekly legal department meetings.
- Researched information for upcoming cases for lawyers at firm.
- Scheduled, adjusted and changed appointments for attorneys.
Education
Bachelor of Arts - Criminal Justice
Michigan State University
East Lansing, MI05.2018
Minor - Religious Studies
Michigan State University
East Lansing, MI05.2018
Skills
- Strong interpersonal skills
- Excellent written and verbal communication
- Advanced MS Office Suite knowledge
- Executive presentation development
- Performance Management
- Operations Management
- Staff Training and Development
- Excellent problem solver
Affiliations
Member of Iota Phi Theta Fraternity Inc.
• Served as chapter's Vice President.
• Served as chapter's Historian.
Mentor and Volunteer for local Boys and Girls Club
- Assist on goals and working towards achieving them by educating mentees about various resources available on site.
- Provided an environment that supports constructive feedback on performance.
- Served as a positive social and academic role-model by supporting mentees with life decisions.
Certification
- MCOLES firearm Certified
- CPL Licensed
Timeline
Corporate Operations Manager
DK Security
09.2022 - Current
Juvenile Correctional Officer
Spectrum Juvenile Justice Services
03.2020 - 01.2021
Sales Associate
Best Buy
11.2018 - 09.2019
Student Supervisor
Michigan State University
02.2014 - 11.2018
Law Intern
Dykema Gossett Law Firm
05.2013 - 07.2013
Bachelor of Arts - Criminal Justice
Michigan State University
Minor - Religious Studies
Michigan State University
- MCOLES firearm Certified
- CPL Licensed
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