Joshua Butler
Gulf Breeze,FL
Summary
Diligent Operations Manager with solid background in managing corporate operations and driving process improvements. Successfully streamlined workflows and enhanced operational efficiency. Demonstrated leadership and strategic problem-solving abilities to support organizational goals.
Overview
14
14
years of professional experience
Work History
Corporate Operations Manager
Innisfree Hotels
04.2022 - Current
- Conducted comprehensive Operations Review of 30 hotels and restaurants.
- Audited accounts and cash banks.
- Ensured properties completed all training and were following policies and procedures.
- Formulated effective procedures to streamline operations in hotel and restaurant settings.
- Developed tools for budgeting, expense and labor tracking, capital expenditures, and revenue management
- Engaged in strategic initiatives with operations leadership.
General Manager
Innisfree Hotels - Hyatt Place
01.2020 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Including, Grounds and Landscaping, Maintenance, Housekeeping, Food and Beverage, Front of House Operations, and Sales.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Aimbridge Hospitality
12.2018 - 01.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Police Officer
University of Kansas
01.2017 - 12.2018
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
Assistant General Manager
Innisfree Hotels
10.2010 - 12.2016
- Opened Hyatt Place Pensacola in 2013
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Education
MBA - Business Administration And Management
Long Island University
Greenvale, NY05-2007
Bachelor of Arts - Political Science And Government
University of Kansas
Lawrence, KS05-2003
Skills
- Organizational development
- Corporate communications
- Cross-functional coordination
- Customer service
- Problem-solving
- Planning and implementation
- Operational efficiency
- Organizational management
- Client relations
- Project leadership
- Staff management
- Interpersonal communication
- Strategic partnerships
- MS office
- Conflict Resolution
- Cultural awareness
- Emergency response
- Delegation
Accomplishments
- Generated $1 million in group sales, at a first-year hotel through global sourcing initiatives and business case development.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Assistant General Manager after 2 years with the company.
Timeline
Corporate Operations Manager
Innisfree Hotels
04.2022 - Current
General Manager
Innisfree Hotels - Hyatt Place
01.2020 - 04.2022
General Manager
Aimbridge Hospitality
12.2018 - 01.2022
Police Officer
University of Kansas
01.2017 - 12.2018
Assistant General Manager
Innisfree Hotels
10.2010 - 12.2016
MBA - Business Administration And Management
Long Island University
Bachelor of Arts - Political Science And Government
University of Kansas
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