Patricia Sidler
Pensacola,FL
Summary
Dynamic Regional Director of Operations with a proven track record at Innisfree Hotels, excelling in operational efficiency and strong organizational skills . Spearheaded initiatives that enhanced guest satisfaction and streamlined processes, while fostering strong partnerships with management. Adept at data-driven decision making, achieving financial targets through strategic workforce planning and effective team leadership. Recognized for establishing quality assurance protocols that significantly improved customer satisfaction. Demonstrated leadership and fostered productive problem solving team environments.
Overview
26
26
years of professional experience
Work History
Regional Director of Operations
Innisfree Hotels
06.2015 - 12.2024
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with the General Managers at the properties.
- Worked with managers to achieve financial results while maintaining exceptional guest scores.
- Created budgets
- Managed nine general managers
- Maintained working relationships with operational departments, Accounting, Human Resources, Culture and Development.
General Manager. Hampton Inn Pensacola Beach
Innisfree Hotels
06.2015 - 06.2018
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Maintained service score to Hilton standards.
- Developed and implemented strategies to increase revenue and profitability.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Managed payroll and HR responsibilities hiring, terminating and reviewing employee performance.
- Effectively communicated with department heads and senior management.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, forecasting, financial reporting, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Regional Director of Operations
Larry Blumberg & Associates
06.1999 - 02.2012
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Established and monitored quality assurance standards to achieve operational excellence.
Education
Associate of Science - Hospitality Management
Pensacola State College
Pensacola, FLSkills
- Operational efficiency
- Data-driven decision making
- Workforce planning
- Cross-functional coordination
Timeline
Regional Director of Operations
Innisfree Hotels
06.2015 - 12.2024
General Manager. Hampton Inn Pensacola Beach
Innisfree Hotels
06.2015 - 06.2018
Regional Director of Operations
Larry Blumberg & Associates
06.1999 - 02.2012
Associate of Science - Hospitality Management
Pensacola State College
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