Thomas Despain

• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Set team and individual KPIs and provided regular, actionable feedback.
• Oversaw day-to-day production activities in accordance with business objectives on multiple BTR sites across northern Arizona.
• Monitored budget and utilized operational resources.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Mentored and coached team members to foster productive and engaging work environment.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.

• Directed workforce planning, customer retention and customer service management for multiple locations.
• Dedicated to expanding trade bases by building lasting relationships.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Supervised 4 subdivisions to enforce high-quality standards of operation.
• Coordinated with other district managers to actualize performance improvement strategies.

• Established successful procedures for day-to-day operations and long-term planning.
• Reviewed plans and inspected ongoing construction to keep work in line with project goals.
• Managed complete construction process to maximize quality, cost-controls and efficiency.
• Maintained safety onsite and upheld all OSHA regulations by holding monthly toolbox talks.
• Supported project coordination and smooth workflow by coordinating inspections, and trade partner actions.
• Developed and maintained productive working relationships with internal and external stakeholders.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Delivered superior customer service in every interaction and skillfully resolved conflicts.
• Supervised entire production process, from incoming materials and line preparation to quality assurance inspections.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Lead framer on custom home projects.
• Finish carpenter.

Scheduled sub contractors to complete work.

Scheduled inspection with building inspectors.

Met with homeowners to complete punch list items.

Project manager for three manufactured home subdivisions.