Randi M. K. Murphy
San Angelo,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I have spent most of my adult life around the military and would like to utilize my experience to build a stable life for myself and my family, earning my Bachelor's in Psychology by the end of this year (2024), and continuing that to my Master's in Psychology in the future.
Overview
15
15
years of professional experience
Work History
Squad Leader
TX Army National Guard
Eagle Pass, TX
12.2023 - Current
- Lead by example, never telling a soldier to do something I would not do.
- Ensure positive accountability of 12-24 assigned soldiers at all times.
- Establish positive rapport with all soldiers at all times ensuring they know I care about them as their leader.
- Supervise all assigned soldiers are doing the right thing while on and off shift, maintaining positive accountability of all sensitive items at all times.
- Assess assigned soldiers performance within the squad, and maintain updates and work life balance.
- Ensure safety at all times are being met, conducting proper checks prior, during and after soldiers are put into respective positions.
Warehouse Loader
HEB Warehouse
Temple, TX
02.2023 - Current
- Prevented spoilage by rotating warehouse products with new shipments.
- Counted inventory by sections or for complete audits.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Packed and palletized items for shipment on outbound trailers.
- Promoted operational efficiency by maximizing loads on each transfer.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Adjusted machinery and notified supervisors of malfunctions.
- Built safe and balanced loads for deliveries with no shifting or damages.
- Pulled order materials according to pick tickets and delivery schedules.
Warehouse Order Selector
HEB Warehouse
Temple, TX
11.2020 - Current
- Managed timely and effective replacement of damaged or missing products.
- Pre-assembled containers to be easily selected by packing associates.
- Ensures items are adequately packaged for shipping and will arrive safely at their destination.
- Selects, stores, packs, and monitors inventory of products, fills customer orders correctly.
Heavy Vehicle Operator
Texas Army National Guard
Waxahachie, TX
08.2019 - Current
- Manage and keep positive accountability of all assigned soldiers.
- Ensure all go-home criteria is complete promptly.
- Ensure routes and appropriate personnel, checkpoints, etc.
- Preventative Maintenance checks and services on all vehicles before every usage.
- Change out batteries when needed.
- Performed essential vehicle maintenance and minor repairs.
Mail Room NCOIC
US Army
Kuwait, AE
02.2022 - 10.2022
- Retrieves soldier's mail for 11 attached companies (up to 500 soldiers) to Main Body Unit.
- Coordinated activities of subordinate personnel to support mission success.
- Ensures mail delivery to the corresponding soldier.
- Proper accountability proves accountability to soldiers, having them sign for it upon receiving.
- Maintains proper inventory of all mail dating back two years to date.
- Established team priorities, maintained schedules, and monitored performance.
- Proved successful working within tight deadlines and fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations, and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Cryotherapy Specialist
US Cryotherapy Fort Hood
Fort Hood, TX
09.2020 - 12.2021
- Assist guests with any questions about what Cryotherapy is
- Ensures energy at work is open and inviting for current as well as future guests
- Provide Cryotherapy services guests choose to participate in within range of packages chosen to utilize
- Complete checking out guests after each service received
- Cleaned and sterilized instruments, equipment, and surfaces.
Customer Service Associate
HEB Grocery Store
Temple, TX
03.2020 - 11.2020
- Informed customers about special promotions and provided detailed information for various products.
- Assists customers in locating merchandise.
- Willingness to stay attentive to customers' needs.
- Ability to work with customers and stay attentive to their needs.
- Maintains and stocks bag areas.
Firearms Specialist
AAFES
Fort Hood, TX
09.2019 - 09.2020
- Treats all guests with proper customer service and respect
- Display product knowledge/guidance to properly assist guests with any questions about firearm inventories
- Ensures all 4473 forms are correctly and filled out, all forms meet AAFES, as well as ATF requirements
- Maintains proper accountability for all firearms throughout work day, morning, mid-day, and evening counts
Customer Service Representative
Crunch Fitness Gym
Killeen, TX
01.2018 - 08.2019
- Ensure entire gym cleanliness is upheld (paper towels, spray bottles, toilet paper filled up, tanning booths, and hydro massage beds wiped down)
- All members greeted with kindness.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Over 10,000 assisted with memberships, freezes, or cancellations scheduled for hydro massages or tanning beds.
Cashier
Sutherlands Homebase Lumber
Copperas Cove, TX
04.2018 - 08.2018
- Ensure area is organized and clean, waste is removed at end of shift and all radios have a charged battery
- Greet customers, verify customer accounts, and ensure they have all necessary items prior to scanning
- Return/ exchange items in a timely manner
Heavy Vehicle Operator
Hawaii Army National Guard
Kapolei, HI
05.2009 - 05.2018
- Manage assigned personnel, keeping positive accountability of soldiers
- Maintain operability and mission readiness of assigned vehicles valued over $500k
- Ensure all go home criteria tasks are complete
- Ensure routes and appropriate personnel, check points, etc
- Preventative Maintenance checks and services on all vehicles prior to every usage
- Change out batteries when needed
Bartender
Taqueria el Rancheros
Wahiawa, HI
12.2016 - 12.2017
- Ensure all areas are clean (counters, bar area, sweep, mop, wipe glass) and stocked with needed items (eg. Straws, utensils, condiments, drink napkins).
- Established morale and updated incoming shifts on any necessary information.
- Keep the bar stocked with liquor, beer, spirits, garnishes, ice cubes, and other products needed throughout their shifts.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Animal Caretaker
MWR Pet Kennels
Pearl City, HI
01.2016 - 12.2016
- Ensure all pets are taken out of kennels, kennels cleaned, distributed medications, water and food bowls clean and filled up; provide services for up to 50 animals per shift.
- All incoming and outgoing animals following intake and checkout protocol.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
Education
No Degree - Bachelor's in Psychology
Ashford University
Texas11-2024
High School Diploma -
James Campbell High School
Oahu, HI06.2009
Skills
- Soldier Care
- Motivational Leadership
- Physical Fitness
- Squad Leadership
- Customer Satisfaction
- Customer Needs Assessments
- Materials Management
- Production Efficiency
- Customer Order Fulfillment
- Delivery Information Verification
- Support Warehouse Operations
- OSHA Standards
- Vehicle Inspection
- Storage and Stacking
- Wrapping and Banding
- Forklift Operation
- Word Processing
- Product Picking
Timeline
Squad Leader
TX Army National Guard
12.2023 - Current
Warehouse Loader
HEB Warehouse
02.2023 - Current
Mail Room NCOIC
US Army
02.2022 - 10.2022
Warehouse Order Selector
HEB Warehouse
11.2020 - Current
Cryotherapy Specialist
US Cryotherapy Fort Hood
09.2020 - 12.2021
Customer Service Associate
HEB Grocery Store
03.2020 - 11.2020
Firearms Specialist
AAFES
09.2019 - 09.2020
Heavy Vehicle Operator
Texas Army National Guard
08.2019 - Current
Cashier
Sutherlands Homebase Lumber
04.2018 - 08.2018
Customer Service Representative
Crunch Fitness Gym
01.2018 - 08.2019
Bartender
Taqueria el Rancheros
12.2016 - 12.2017
Animal Caretaker
MWR Pet Kennels
01.2016 - 12.2016
Heavy Vehicle Operator
Hawaii Army National Guard
05.2009 - 05.2018
No Degree - Bachelor's in Psychology
Ashford University
High School Diploma -
James Campbell High School
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