Randina Hemquist
Hugo,MN
Summary
Dynamic Production Control/Customer Service Manager at Carley Foundry, Inc., adept at enhancing service quality through strategic project management and effective issue resolution. Proven track record in cross-functional collaboration and contract negotiation, driving customer satisfaction and operational excellence. Skilled in data analysis, leading teams to achieve impactful results and streamline processes.
Overview
25
25
years of professional experience
Work History
Production Control/Customer Service Manager
Carley Foundry, Inc.
Blaine, MN
08.2001 - Current
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Proposed or approved modifications to project plans.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Audited customer account information to identify issues and develop solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized client contracts, records, and reports to strengthen traceability.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Business/Psychology
Minnesota State University, Mankato
Mankato, MN12-1999
Skills
- Customer service
- Project management
- Team leadership
- Data analysis
- Contract negotiation
- Issue resolution
- Cross-functional collaboration
- Effective workflow management
- Budgeting and reporting
- Schedule management
- Regulatory compliance
- ISO auditing
- MRP and ERP systems
- Vendor management
- Microsoft Project
- Microsoft Powerpoint
Timeline
Production Control/Customer Service Manager
Carley Foundry, Inc.
08.2001 - Current
Bachelor of Science - Business/Psychology
Minnesota State University, Mankato