Randy Austin
Bethany,OK
Summary
Experienced Service Delivery Specialist with many years in handling deliveries to and from facility location. Assisted customers in receiving orders, whether in-person or through delivery services, verifying order contents, and quality standards. Played vital role in vendor contract enforcement through monitoring deliveries. Proficient in managing flow and quality of incoming and outgoing deliveries.
Overview
18
18
years of professional experience
1981
1981
years of post-secondary education
Work History
Service Delivery Specialist
Polaris Trans
Chicago, Illinois
03.2021 - 03.2023
- Coordinated service delivery processes for customer satisfaction and efficiency.
- Managed communication between clients and service teams effectively.
- Developed service schedules to optimize resource allocation and support needs.OTR LONG HAUL
- Operated long-haul trucks across diverse routes, ensuring timely deliveries.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Communicated with customers regarding delivery status and any issues.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Adhered to all traffic laws and regulations to ensure safe driving practices.
- Ensured cargo was properly secured to prevent shifting during transit.
- Delivered products and freight to customers both locally and long distance.
OTR FLAT BED
Hoffman Transportation
Chickasha, Oklahoma
03.2014 - 03.2020
- Responsibilities included, accurate logs, securement of load, obeying all traffic laws
- Operated commercial trucks across long distances while adhering to safety regulations.
- Maintained accurate logs of driving hours and delivery schedules for compliance.
- Communicated with dispatchers regarding route changes and delivery updates.
- Loaded and unloaded freight securely, ensuring proper weight distribution in cargo area.
- Navigated diverse routes using GPS systems and maps effectively.
- Managed vehicle maintenance schedules, coordinating repairs as needed with mechanics.
- Operated tractor-trailer combination vehicles to transport goods and materials over long distances.
Automotive Technician
R&D Performance automotive
Oklahoma City, Oklahoma
03.2009 - 03.2013
- Diagnosed and repaired automotive systems using advanced diagnostic tools.
- Collaborated with team members to streamline repair processes and enhance efficiency.
- Maintained a clean and organized workspace to promote safety and productivity.
- Educated customers on vehicle maintenance requirements and service options.
Field service technician II
Weatherford international Houston
Lindsay, Oklahoma
03.2005 - 03.2009
Education
Harper Creek
Battle Creek, MISkills
- Service coordination
- Resource allocation
- Client communication
- Compliance management
- Equipment operation
- Safety compliance
- Vehicle inspection
- Cargo securement
- Maintenance scheduling
Timeline
Service Delivery Specialist
Polaris Trans
03.2021 - 03.2023
OTR FLAT BED
Hoffman Transportation
03.2014 - 03.2020
Automotive Technician
R&D Performance automotive
03.2009 - 03.2013
Field service technician II
Weatherford international Houston
03.2005 - 03.2009
Harper Creek