Kortney Pedroza
Stuart,FL
Summary
Customer Service professional with forward-thinking, adaptable and detail-oriented approach to meeting employer requirements. Well-versed in administrative and online recruiting techniques. Successful training, supervising and motivating high-performance recruitment.
Overview
17
17
years of professional experience
Work History
Service Delivery Specialist
Home Depot
Stuart, FL
11.2020 - Current
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
- Analyzed load-related documentation and completed and accurate records.
- Loaded and unloaded cargo to sustain integrity of goods delivered.
- Customer Service and Support.
Technician
Adam’s Pest Control
Port St. Lucie
08.2022 - 06.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
HCSC Healthcare
Teleperformance
Port St. Lucie
06.2020 - 08.2023
- Reduced claim denials for insurance reimbursement by meticulously verifying coding accuracy before submission.
- Stayed current with evolving industry standards, attending professional development seminars and workshops related to HCC coding advancements.
- Assisted in staff training initiatives, sharing expertise on HCC coding best practices and industry updates to improve team performance.
- Participated in industry networking events and organizations, fostering relationships with fellow professionals and staying informed about upcoming changes or trends in HCC coding practices.
Package Handler
UPS
Stuart, FL
11.2021 - 02.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Back Office Administrator
Philips Sonicare
Port St. Lucie
11.2018 - 06.2020
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Contributed to a positive work environment with exceptional customer service skills when interacting with both internal teams and external clients.
- Reduced paperwork backlog by digitizing and organizing essential documents systematically in a filing system.
- Assisted in achieving company goals by providing comprehensive support to management and team members.
Team Leader Manager
Pollo Tropical
Stuart, FL
05.2015 - 05.2018
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Assistant Head Chef
Ooo La La - Catering
Stuart, FL
02.2015 - 05.2017
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Coordinated special events catering services, providing exceptional dining experiences for clients and guests.
- Increased repeat business by consistently delivering outstanding meals that met or exceeded guest expectations.
- Managed staff scheduling during peak seasons, ensuring adequate coverage and limiting overtime expenses while maintaining a high level of service.
Sales Associate Specialist
JCPenney
Jensen Beach, FL
11.2013 - 11.2014
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
Office Assistant - Career Program
Boulevard Animal Hospital
Stuart, FL
01.2007 - 07.2007
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Cell Biology And Anatomy
Indian River State College
Ft. Pierce, FLDiploma -
Jensen Beach High School
Jensen Beach, FL05.2013
Skills
- Customer Satisfaction
- Process Analysis
- Analytical Thinking
- Microsoft Outlook, Word, and Excel
- Customer Service
- Administrative Support
- Team Building and Leadership
- Schedule Coordination
- Employee Supervision
- Data Entry
- Telephone Etiquette
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Troubleshooting
- Documentation And Reporting
- Relationship Building
Community Partner
Seafood Fest
- Organized vendor layouts and safety regulations.
- Assisted with vendor needs in supplies.
Port Salerno Commercial Dock - Clean Up
- Cleaning up community docks and boats.
- Mowing grass and helping residents with trash.
- Assisting with local needs and maintenance.
Timeline
Technician
Adam’s Pest Control
08.2022 - 06.2024
Package Handler
UPS
11.2021 - 02.2022
Service Delivery Specialist
Home Depot
11.2020 - Current
HCSC Healthcare
Teleperformance
06.2020 - 08.2023
Back Office Administrator
Philips Sonicare
11.2018 - 06.2020
Team Leader Manager
Pollo Tropical
05.2015 - 05.2018
Assistant Head Chef
Ooo La La - Catering
02.2015 - 05.2017
Sales Associate Specialist
JCPenney
11.2013 - 11.2014
Office Assistant - Career Program
Boulevard Animal Hospital
01.2007 - 07.2007
Cell Biology And Anatomy
Indian River State College
Diploma -
Jensen Beach High School