Summary
Overview
Work History
Education
Skills
Community Partner
Timeline
Generic

Kortney Pedroza

Stuart,FL

Summary

Customer Service professional with forward-thinking, adaptable and detail-oriented approach to meeting employer requirements. Well-versed in administrative and online recruiting techniques. Successful training, supervising and motivating high-performance recruitment.

Overview

17
17
years of professional experience

Work History

Service Delivery Specialist

Home Depot
Stuart, FL
11.2020 - Current
  • Enhanced customer satisfaction with timely resolution of issues and proactive communication.
  • Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
  • Analyzed load-related documentation and completed and accurate records.
  • Loaded and unloaded cargo to sustain integrity of goods delivered.
  • Customer Service and Support.

Technician

Adam’s Pest Control
Port St. Lucie
08.2022 - 06.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.

HCSC Healthcare

Teleperformance
Port St. Lucie
06.2020 - 08.2023
  • Reduced claim denials for insurance reimbursement by meticulously verifying coding accuracy before submission.
  • Stayed current with evolving industry standards, attending professional development seminars and workshops related to HCC coding advancements.
  • Assisted in staff training initiatives, sharing expertise on HCC coding best practices and industry updates to improve team performance.
  • Participated in industry networking events and organizations, fostering relationships with fellow professionals and staying informed about upcoming changes or trends in HCC coding practices.

Package Handler

UPS
Stuart, FL
11.2021 - 02.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Back Office Administrator

Philips Sonicare
Port St. Lucie
11.2018 - 06.2020
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Contributed to a positive work environment with exceptional customer service skills when interacting with both internal teams and external clients.
  • Reduced paperwork backlog by digitizing and organizing essential documents systematically in a filing system.
  • Assisted in achieving company goals by providing comprehensive support to management and team members.

Team Leader Manager

Pollo Tropical
Stuart, FL
05.2015 - 05.2018
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Assistant Head Chef

Ooo La La - Catering
Stuart, FL
02.2015 - 05.2017
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Coordinated special events catering services, providing exceptional dining experiences for clients and guests.
  • Increased repeat business by consistently delivering outstanding meals that met or exceeded guest expectations.
  • Managed staff scheduling during peak seasons, ensuring adequate coverage and limiting overtime expenses while maintaining a high level of service.

Sales Associate Specialist

JCPenney
Jensen Beach, FL
11.2013 - 11.2014
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.

Office Assistant - Career Program

Boulevard Animal Hospital
Stuart, FL
01.2007 - 07.2007
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Education

Cell Biology And Anatomy

Indian River State College
Ft. Pierce, FL

Diploma -

Jensen Beach High School
Jensen Beach, FL
05.2013

Skills

  • Customer Satisfaction
  • Process Analysis
  • Analytical Thinking
  • Microsoft Outlook, Word, and Excel
  • Customer Service
  • Administrative Support
  • Team Building and Leadership
  • Schedule Coordination
  • Employee Supervision
  • Data Entry
  • Telephone Etiquette
  • Works Well Under Pressure
  • Multitasking and Organization
  • Written/Verbal Communication
  • Troubleshooting
  • Documentation And Reporting
  • Relationship Building

Community Partner

Seafood Fest

  • Organized vendor layouts and safety regulations.
  • Assisted with vendor needs in supplies.

Port Salerno Commercial Dock - Clean Up

  • Cleaning up community docks and boats.
  • Mowing grass and helping residents with trash.
  • Assisting with local needs and maintenance.

Timeline

Technician

Adam’s Pest Control
08.2022 - 06.2024

Package Handler

UPS
11.2021 - 02.2022

Service Delivery Specialist

Home Depot
11.2020 - Current

HCSC Healthcare

Teleperformance
06.2020 - 08.2023

Back Office Administrator

Philips Sonicare
11.2018 - 06.2020

Team Leader Manager

Pollo Tropical
05.2015 - 05.2018

Assistant Head Chef

Ooo La La - Catering
02.2015 - 05.2017

Sales Associate Specialist

JCPenney
11.2013 - 11.2014

Office Assistant - Career Program

Boulevard Animal Hospital
01.2007 - 07.2007

Cell Biology And Anatomy

Indian River State College

Diploma -

Jensen Beach High School
Kortney Pedroza