Randy Belcher
ACS Mechanical
Winchester,MA
20
years of professional experience
Results-driven Operations Manager experienced in overseeing and optimizing operational processes. Achieved organizational goals through effective team collaboration, strategic planning, and resource allocation. Adapted to changing needs while fostering a productive work environment.
Work History
Field Operations Manager
14 Years 7 Months- Oversee the complete project lifecycle from initial job sale and estimating through installation, system start up, and project completion.
- Manage and support a team of approximately 8-12 field technicians, providing direction, troubleshooting assistance, scheduling support, and operational leadership.
- Coordinate installation and service activities to ensure work is completed according to project requirements and company standards.
- Collaborated with customers to establish expectations, address concerns, resolve issues, and ensure positive experience throughout project.
- Support field employees with technical, operational, and customer-related issues to keep projects moving efficiently.
- Work directly with customers to establish expectations, addressing concerns, resolve issues, and ensure a positive customer experience throughout the project.
- Maintain direct communication and coordination with subcontractors to ensure work is properly scheduled, executed, and completed to maintain timelines.
- Monitored project progress, identified potential issues, and implemented solutions to minimize delays and manage costs.
- Conducted regular job-site walkthroughs and inspections to ensure timely completion of work to company standards.
- Serve as the key connection between customers, field technicians, sales, subcontractors, and company office personnel and management.
Operations Manager and Apprentice
1 Year 1 Month- Worked hands-on as an HVAC apprentice under the company owner, performing all aspects of the installation and field operations to ensure projects were completed efficiently, professionally, and to the highest standards.
- Established and nurtured customer relationships, consistently meeting needs and expectations during installation and service processes.
- Coordinated scheduling and booking of installations, service appointments, and system upgrades, enhancing field operations and customer satisfaction.
- Managed equipment and material ordering and coordinated deliveries to ensure project sites were fully equipped and on schedule.
Senior Operations Trade Analyst
4 Years 3 Months- Manage the day-to-day trading inquiries for over 43,000 Fund Strategies Managed accounts for the CSG Trading and Trade Support group.
- Monitored group inbox to resolve investment issues for new accounts, trade errors, and account debits.
- Process client withdrawal, account termination requests, and all trade corrections.
- Processed client withdrawal and account termination requests along with all trade corrections to ensure accurate execution.
- Analyze trends in trade counts, withdrawal, and termination activity and present data monthly.
- Assist in the transition between BOA and Merrill Lynch programs and trading systems.
Education
Bachelors of Science - Business Management, History
Skills
Team oversight
Process optimization
Training and mentoring
Project management
Team building
Multitasking
Effective communication
Timeline
Field Operations Manager
ACS Mechanical
01.2012 - CurrentRead More
Operations Manager and Apprentice
Custom Air Inc.
11.2010 - 12.2011Read More
Senior Operations Trade Analyst
Bank of America - CSG Trading
06.2006 - 09.2010Read More
Roger Williams University
Bachelors of Science from Business Management, History
Read More