Randy Berg
Gardner
Summary
Detail-oriented technician with strong mechanical knowledge and troubleshooting skills. Committed to enhancing customer satisfaction through effective support and process improvements.
Experienced technician skilled in leading cross-functional teams and training junior staff. Known for adaptability in mastering new technologies and a proven track record in maintaining safety standards and operational consistency.
Dedicated professional with a focus on customer service and process improvement. Proven ability to complete complex repairs efficiently while fostering a safe and productive work environment.
Overview
28
28
years of professional experience
Work History
Technician
Remedi8
02.2015 - Current
- Trained junior technicians on safety standards and operational procedure
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Project Manager Valet Services
Avascend
02.1998 - 02.2015
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocations to optimize performance.
- Opened up new properties, hired trained staff
- Implemented process improvements that enhanced team productivity and efficiency.
Education
Associate of Applied Science - Automotive Technologies
Western Iowa Tech Community College
Sioux City, IA01-1986
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
Timeline
Technician
Remedi8
02.2015 - Current
Project Manager Valet Services
Avascend
02.1998 - 02.2015
Associate of Applied Science - Automotive Technologies
Western Iowa Tech Community College