Randy Bermudez
New Orleans,LA
Summary
(504)) 432-1081 More than 15 years working for retail establishments in Louisiana Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Areas of expertise include: Exceptional Customer Service Merchandising and Display
Overview
19
19
years of professional experience
Work History
Senior Universal Banker
Hancock Whitney Bank
12.2023 - Current
- Managed high-net-worth client portfolios, ensuring optimal investment decisions and asset allocation based on risk tolerance and financial goals.
- Assisted branch managers in exceeding sales goals through cross-selling and upselling various financial products.
- Strengthened client relationships with proactive communication and follow-up on account inquiries, issues, or concerns.
- Promoted a positive work environment by recognizing employee accomplishments and addressing performance concerns in a constructive manner.
- Navigated challenging conversations with customers experiencing financial difficulties, offering compassionate guidance on debt management strategies and available assistance programs.
LPN
St Jude Medical Center
02.2022 - 03.2023
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
AT&T Bilingual Sales Manager
AT&T Mobility
09.2015 - 02.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Missile launcher operator
US Army
11.2011 - 10.2014
- Monitored schedules to verify project completion on schedule and within approved cost limitations.
- Participated in on-site meetings with engineers, contractors and property owners to resolve and discuss various issues.
- Reviewed and approved change orders, requests for payments and proposals.
- Directed and coordinated activities of Type projects by delegating Number subordinates.
- Used MicroStation and Software to draft detailed drawings and create engineer assessments.
- Coordinated with other military units and agencies to support operations and align with mission.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel.
Bilingual Sales Consultant
Sprint
01.2014 - 07.2014
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Best buy
10.2010 - 01.2014
Sales associate
AutoZone
05.2006 - 10.2010
Education
General Studies
Warren Easton Senior High school
New Orleans, LA05.2010
Associate Degree In Nursing - Nursing
Blue Cliff College
Metairie, LA01.2023
Technical diploma - CMA
Blue Cliff College
Metairie, LA12.2020
Skills
- Customer Service
- Critical Thinking
- Sales expertise
- Effective Retail Sales Manager
- Loan origination
- Relationship building and management
- Wealth management expertise
- Leadership qualities
Timeline
Senior Universal Banker
Hancock Whitney Bank
12.2023 - Current
LPN
St Jude Medical Center
02.2022 - 03.2023
AT&T Bilingual Sales Manager
AT&T Mobility
09.2015 - 02.2022
Bilingual Sales Consultant
Sprint
01.2014 - 07.2014
Missile launcher operator
US Army
11.2011 - 10.2014
Best buy
10.2010 - 01.2014
Sales associate
AutoZone
05.2006 - 10.2010
General Studies
Warren Easton Senior High school
Associate Degree In Nursing - Nursing
Blue Cliff College
Technical diploma - CMA
Blue Cliff College
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