Randy Crider
Brunswick,OH
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Release Team Lead
OpenText
Brookpark, Ohio
10.2022 - 07.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Senior Network Change Manager
Opentext
Brookpark, Ohio
10.2017 - 07.2022
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- Developed training materials and resources for smooth transitions during organizational changes.
- Designed processes and systems supporting business needs before, during and after transitions.
- Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
- Negotiated resource allocation across departments, ensuring efficient use of assets during times of organizational restructuring.
Major Incident Manager
Opentext
Brookpark, Ohio
10.2015 - 03.2017
- Collaborated with cross-functional teams for faster incident resolution and improved service quality.
- Increased visibility of major incidents through the creation of comprehensive dashboards and reports for senior leadership review.
- Developed and coordinated response processes.
- Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
- Contributed to the overall success of the organization by consistently meeting or exceeding key performance indicators related to major incident management.
- Successfully managed high-pressure situations involving multiple parties, demonstrating excellent conflict resolution and negotiation skills.
- Championed a culture of accountability within the team, fostering ownership of issues and commitment to resolution efforts.
Education
Associate of Arts - Business
Okinawa College
Okinawa Japan08.1979
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Operations Management
- Production Monitoring
- Problem-Solving
- Leading Team Meetings
- Coaching
Certification
ITIL V3 Certified
Timeline
Commercial Release Team Lead
OpenText
10.2022 - 07.2024
Senior Network Change Manager
Opentext
10.2017 - 07.2022
Major Incident Manager
Opentext
10.2015 - 03.2017
Associate of Arts - Business
Okinawa College