Experienced with mechanical systems and shop management, ensuring smooth operations and high maintenance standards. Utilizes leadership skills to coordinate and support technician teams, enhancing productivity. Track record of diagnosing and resolving complex mechanical issues, promoting safety, and maintaining quality standards.
Overview
18
18
years of professional experience
Work History
Mechanic Shop Foreman
Dick's Hillsboro Honda
12.2013 - 02.2025
Assigned jobs to front line mechanics ensuring the fair and equitable division of work while balancing shop work load.
Managed vehicle flow through the operation by keeping mechanic racks full with scheduled appointments and yard parking organized.
Assisted line mechanics by troubleshooting vehicle problems and recommending options for repair.
Test drive vehicles to support problem diagnosis.
Attended shop meetings to participate in recommendations with management to develop short-term and long-range plans for shop improvements.
Oversaw maintenance and repair of shop equipment and facilities.
Honda Technician/Shop Foreman
Larry Miller's Hillsboro Honda
01.2007 - 12.2013
Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
Provided clear communication with customers, explaining repair processes and answering inquiries professionally.
Throughout my service to the Honda franchise I received multiple awards: Honda's Presidents award, Outstanding Service awards, Hall of Fame and Winner Circle awards.
Achieved "Honda Master Technician" status by maintaining training certifications in all makes and models during service tenure.
Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
Developed strong relationships with customers through excellent service delivery, this is supported by many years of repeat customers who ask for me by name.
Utilized technical manuals, schematics, and blueprints for accurate diagnosis of mechanical faults.
Utilized technical analytical instruments to detect potential mechanical problems.
Used and trained co-workers on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times.
Purchased the right tools for the job; used hand and power tools, equipment, and instruments appropriately and accurately.