Randy Felipe
Brooklyn,NY
Summary
Results-oriented professional with extensive experience in retail operations and customer relations. Skilled in inventory control and cash management, consistently improving store performance and customer satisfaction through innovative problem-solving and staff training programs.
Overview
14
14
years of professional experience
Work History
Store Manager
Galaxy Business Solutions
Brooklyn, NY
05.2024 - 03.2026
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and supervised staff on sales techniques and product knowledge to enhance performance.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Developed promotional displays to increase product visibility and drive sales engagement.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
Cellphone Technician
JC Wireless
Queens, NY
08.2018 - 04.2024
- Diagnosed and repaired various cell phone models using industry-standard tools and techniques.
- Provided exceptional customer service by addressing inquiries and resolving technical issues efficiently.
- Conducted routine inspections and maintenance to ensure optimal device performance and longevity.
- Mentored junior technicians in repair processes, enhancing team skill level and service quality.
- Streamlined inventory management systems to track parts usage, improving resource allocation and efficiency.
- Reduced device malfunction rates by performing regular maintenance checks on clients'' cellphones.
- Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
- Implemented a system for tracking repair progress, enhancing communication between technicians and customers throughout the process.
- Erased user data, debugged application issues and refurbished devices for resale.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
- Trained new employees on repair techniques and best practices, fostering a knowledgeable work environment.
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Documented repair procedures meticulously to ensure consistency in service quality across the team.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Conducted regular quality checks on repaired devices, ensuring long-lasting functionality postrepair.
- Adhered to safety protocols while working with delicate components, preventing potential damage during repairs.
Convenience Store Clerk
Costa Del Sur Deli Corp
Brooklyn, NY
06.2016 - 12.2017
- Managed daily inventory to ensure stock availability and minimize shortages.
- Operated cash register efficiently, processing transactions with accuracy and speed.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained store cleanliness and organization to enhance shopping experience for customers.
- Monitored security systems to prevent theft and ensure safety of customers and employees.
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
- Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
- Collaborated with team members to ensure smooth operations during busy periods and high-traffic hours.
- Provided prompt assistance to customers at self-checkout stations, resolving issues efficiently to minimize wait times.
Assistant Store Manager
D&A Wireless Express
Brooklyn, NY
01.2012 - 04.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Managed cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Enhanced customer experience by developing staff training programs focused on service excellence.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Associate of Science - Computer Science
LaGuardia Community College
Long Island City, NY06-2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Retail inventory management
- Inventory control
- POS systems
- Operations management
- Supply ordering
- Order management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Galaxy Business Solutions
05.2024 - 03.2026
Cellphone Technician
JC Wireless
08.2018 - 04.2024
Convenience Store Clerk
Costa Del Sur Deli Corp
06.2016 - 12.2017
Assistant Store Manager
D&A Wireless Express
01.2012 - 04.2016
Associate of Science - Computer Science
LaGuardia Community College