Randy Figueroa Torres
Easton,PA
Summary
Seeking to work in an environment that will challenge me further while allowing me to contribute to the continued growth and success of the organization. Obtain a position that would provide me with the ability to apply my work experiences and education to a growing industry. Looking forward to working with a company that promotes quality services and provides me with the opportunity to meet and exceed assigned goals.
Overview
14
14
years of professional experience
Work History
Warehouse Worker
AmerisourceBergen
Bethlehem, PA
08.2024 - 02.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Use equipment to track, monitor and verify products for distribution.
- Consistently lifted materials weighing as much as 50lbs pounds.
- Worked with RF Scanning equipment
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Collections / Customer Service Representative
AT&T
Orlando, FL
07.2017 - 07.2024
- Research each account using company records and Internet resources that are made available
- Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence
- Develop collections methods that consistently lead to achieving or exceeding company financial goals
- Work closely with team members to create ways to bring in revenue and find success as a group
- Solve problems quickly and create resolutions that bring in revenue on a regular basis
- Provide the best customer service to all customers
Ground Security Coordinator
Bags.inc
05.2011 - 07.2017
- Opening and closing of remote locations throughout Disney resorts
- Remote Airline check in
- Print boarding passes and luggage tags accurately and accordingly
- Ensure security of all luggage and sensitive guest information
- Adhere to all airline security requirements, procedures, and guidelines
- Ensure all employees are following all TSA safety procedures and regulations
- Provide outstanding customer service and support to all team members and Disney World Resort guest
- Lift up to 70lbs
- Assure all luggage arrive at the airport on a timely manner
Education
massage therapy -
everest university
01.2008
high school diploma -
dr. phillips high school
01.2006
Skills
- Bilingual
- Customer service
- Communication
- Computer operation systems
- Handheld scanners
- Supervision
- Leadership
Accomplishments
AT&T Top Sales Rep individual
AT&T Top Sales Rep in Team
AT&T Top Customer Services Rep
AT&T Top Rep for 1st Quarter / 4th Quarter
Timeline
Warehouse Worker
AmerisourceBergen
08.2024 - 02.2025
Collections / Customer Service Representative
AT&T
07.2017 - 07.2024
Ground Security Coordinator
Bags.inc
05.2011 - 07.2017
massage therapy -
everest university
high school diploma -
dr. phillips high school