Randy Frack
San Diego,CA
Summary
Experienced airline professional with a background in customer service and ground operations, specializing in leadership and auditing roles within the aviation industry. Proven ability to manage teams in dynamic airport environments, ensuring smooth passenger flow and efficient resolution of customer concerns. Adept at handling a wide range of passenger inquiries and issues, with a keen eye for detail and a commitment to regulatory compliance. Passionate about fostering a positive and customer- centric work environment that prioritizes safety, efficiency, and passenger satisfaction.
Overview
4
4
years of professional experience
Work History
Airport Operations Crewmember
Jetblue Airways
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized, safe, and efficient environment.
Compliance Manager
American Airlines
11.2022 - 07.2024
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Investigated incidents, determining root causes and implementing corrective actions.
Customer Service Supervisor- American Airlines
Unifi
11.2020 - 11.2022
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
- Coached employees through day-to-day work and complex problems.
Skills
- COGNOS, TABLEAU, BlueEye, Flight Load Monitor (FLM), SABRE Interact, SABRE Native, and SABRE QIK
- Ramp operations
- Safety procedures
- Team leadership
Timeline
Airport Operations Crewmember
Jetblue Airways
07.2024 - Current
Compliance Manager
American Airlines
11.2022 - 07.2024
Customer Service Supervisor- American Airlines
Unifi
11.2020 - 11.2022
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