Randy Furco
Mattydale,NY
Summary
Dedicated Assistant Site Manager with 5+ years of experience in team management and operational oversight within the business services industry. Proven track record in enhancing customer service and streamlining office operations, including HR duties and vendor relations. Skilled in data entry and basic IT support, with a commitment to fostering a collaborative work environment. Recognized for leadership and excellence in service delivery.
Overview
26
26
years of professional experience
Work History
Assistant Site Manager
Canon Business Process Services, Inc
East Syracuse, NY
07.2018 - Current
- Same site and client as NOVITEX. Canon won contract. I was promoted
- Responsibilities
- Managing the Canon Team at client's site
- Overseeing all Mail and Reception Operations
- Overseeing and performing all Office Services-Supply Management-
- In charge of submitting all Telephony related request
- Provide Excellent Customer Service
- Data entry of site metrics
- HR related duties including conducting interviews, disciplinary actions, terminations
- Processing checks
- Claims letter processing using the clients Electronic Document System
- Vendor Relations
- First line basic I.T. duties (Installing software/Troubleshooting Issues)
Customer Service Representative
Novitex
East Syracuse, NY
09.2014 - 07.2018
- Responsibilities
- Provide Innovative and Excellent Customer Service
- Searching claim info on client's computer system to route mail/ calls accurately
- All aspects of Mail Processing
- Performing Desk Moves
- Ordering hard copy files from storage facility
- Processing checks
- Call Reception
- Performing Desk Moves
- Ordering hard copy files from storage facility
- Processing checks
- Entrance & I.D. Badge Processing
- Utilizing UPS CampusShip
Front Desk/ Former Night Auditor
Holiday Inn Express
East Syracuse, NY
12.2011 - 09.2014
- Making Reservations
- Checking Guest In/Out
- Running End of Day Reports
- Checking reports for accuracy
- Ensuring accuracy and compliance of Tax-Exempt Guest
- Customer service for all guest interaction
- Input data for Manager Tracking Reports
- Transporting guest to/from Airport via hotel van
Security
Residence Inn
East Syracuse, NY
08.2000 - 08.2011
- 2001 Loss Prevention Employee of The Year - 2002 Employee of The Year
- Ensuring the safety and security of our guest and employees
- Writing nightly reports and accident reports
- Performing regular rounds of the property
- Performing evictions of unruly guest
- Reporting any illegal activity to law enforcement
- Responding to emergencies of varying types.
- Front Desk - Night Audit Coverage
Education
High school or equivalent - undefined
Skills
- Office Management
- Help Desk
- Data entry
- Employee relations and management
- Vendor Relations
- Claim Document Handling
Timeline
Assistant Site Manager
Canon Business Process Services, Inc
07.2018 - Current
Customer Service Representative
Novitex
09.2014 - 07.2018
Front Desk/ Former Night Auditor
Holiday Inn Express
12.2011 - 09.2014
Security
Residence Inn
08.2000 - 08.2011