Randy George
Specialized Bicycle Components Inc.
Salt Lake City,UT
31
years of professional experience
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Work History
Bikes Team Lead
5 Years 5 Months- Delegated daily tasks to team members, enhancing overall group productivity.
- Monitored team progress and enforced deadlines to ensure project completion.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through effective communication and training.
- Fostered positive employee relationships through communication, training and development coaching.
Equipment Team Trainer
5 Years 5 Months- Trained new hires on packing and picking procedures to ensure adherence to operational standards.
- Developed training manual in partnership with team leads to enhance onboarding process.
- Collaborated with management team to implement new work procedures, improving team alignment and compliance.
Behavioral Health Counselor
2 Years 10 Months- Completed documentation and reports to ensure compliance with clinical programming standards.
- Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activities.
- Collaborated with colleagues and staff to gather client case history, identify treatment needs, and coordinate implementation of treatment activities.
- Supported nursing staff in medication administration with medication administration.
- Supported teachers by helping with daily lessons and assignments in school with daily lessons and assignments.
- Implemented a learn to run program for the students where we would volunteer with race directors in order to participate in races.
Program Coordinator
12 Years 3 Months- Coordinated and developed program activities to align with identified community needs.
- Engaged community leaders, organizations, and public agencies to enhance program visibility and participation.
- Assigned tasks to staff and volunteers for daily activities and event organization, ensuring smooth operations.
- Worked with ski patrol at host resorts to organize daily lessons.
- Engaged directly with students during hands-on activities. teaching students how to snowboard.
Customer Service Representative
1 Year 11 Months- Resolved billing inquiries and discrepancies, ensuring accurate account management and customer trust.
- Assisted customers in troubleshooting service issues, enhancing user experience and satisfaction.
- Coordinated with technical teams to expedite service installations and repairs, improving response times.
- Developed training materials for new hires, fostering knowledge transfer and operational efficiency.
New Accounts Representative
3 Years- Managed onboarding process for new account holders, ensuring a smooth transition and customer satisfaction.
- Collaborated with cross-functional teams to streamline account verification procedures, enhancing efficiency.
- Analyzed customer data to identify trends and improve service offerings tailored to client needs.
- Developed training materials for new hires, promoting knowledge sharing and operational consistency.
Education
Bachelor of Science - Psychology
Skills
Performance management
Workplace safety protocols
Conflict resolution
Customer focus
Team Leadership
Quality assurance
Team Safety Training
Interests
Snowboarding
Trail Running
Mountain Biking
Timeline
Bikes Team Lead
Specialized Bicycle Components Inc.
03.2021 - CurrentRead More
Equipment Team Trainer
Specialized Bicycle Components Inc.
03.2021 - CurrentRead More
Behavioral Health Counselor
Shiloh House Inc.
04.2012 - 02.2015Read More
Customer Service Representative
Direct TV
03.2001 - 02.2003Read More
Program Coordinator
Burton Snowboards Chill Program
02.2001 - 05.2013Read More
New Accounts Representative
Prime Option Mastercard
01.1996 - 01.1999Read More
University of Utah
Bachelor of Science from Psychology
Read More