Linux/Windows
Randy Hansen
DevOps Engineer
Layton,UT
Summary
Bilingual DevOps Engineer with background designing, testing and implementing infrastructure and applications. Talented performer with over 5 years of experience using source control tools to identify and fix bugs in code. Consistent team player with exemplary multitasking skills. Critical thinking DevOps Engineer with extensive understanding of high availability architecture and concepts. Purpose-driven professional with capacity to be strong team player plus work effectively independently. Flexible professional with experience developing and building IT solutions. Confident DevOps Engineer with exemplary expertise in routine application maintenance tasks, including troubleshooting and testing.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
DevOps Engineer
Mobiusoftware LLC
Sunset, UT
03.2013 - 06.2022
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Wrote code and supported architecture in high-throughput systems.
- Supervised software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
- Created secure custom coding to prevent network threats.
- Built automation tools and applications to deploy next-generation platforms.
- Wrote code and developed tools and integrations to meet cross-platform user needs.
- Collaborated closely with product development teams and other stakeholders.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Researched and identified new technologies to use in agile development environment.
- Implemented best practices to protect data and assets.
- Collaborated with team to determine application requirement specifications.
DevOps/Information Technology Specialist
Department Of Veterans Affairs
Salt Lake City, UT
02.2017 - 01.2022
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Performed tests of functionality, security and performance of different workstations and devices.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Attended regular client meetings to report project progress and address questions.
- Communicated regularly with customers concerning data exchange and technology integration.
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Used python scripting skills to contribute to internal technical tools.
- Drafted and distributed training manuals for devices used by various employees.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
NCO
United States Military
Norfolk , VA
10.2002 - 05.2017
- Collected, preserved and analyzed evidence found at crime scenes.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Conducted surveillance to detect suspicious activity.
- Responded to calls regarding domestic disturbances and civil complaints.
- Held stakeouts and performed undercover observation activities.
- Interrogated suspects and witnesses to investigate crime scenes and criminal actions.
- Troubleshot and debugged code ensuring compatibility with devices, browsers and operating systems.
- Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS3.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Google Tech Support
Google
Ogden, UT
01.2013 - 09.2014
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained users on how to operate components and systems.
- Configured hardware, devices and software to set up work stations for employees.
- Completed inventory counts and organized supplies.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Patiently walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding Google play and Chrome OS operation, use and repair.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided on-call support for critical issues related to Google OS.
- Performed tests of functionality, security and performance of different workstations and devices.
- Activated accounts for clients interested in new services.
Education
Bachelor of Science - Computer Science
Provident University
Wilmington, DE 12.2016 - 05.2020
Certification - Modern Software Engineering With DevOps
Nucamp
Salt Lake City, UT 01.2022 - 04.2022
Skills
Database programming
undefinedSoftware
Microsoft Office
Docker
VS code
Git
SonarQube
Kubernetes
Jenkins
Puppet
Ansible
Azure
AWS DevOps
Certification
Modern Software Engineering with DevOps
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Modern Software Engineering with DevOps
04-2022
Certification - Modern Software Engineering With DevOps
Nucamp
01.2022 - 04.2022
DevOps/Information Technology Specialist
Department Of Veterans Affairs
02.2017 - 01.2022
Bachelor of Science - Computer Science
Provident University
12.2016 - 05.2020
DevOps Engineer
Mobiusoftware LLC
03.2013 - 06.2022
Google Tech Support
Google
01.2013 - 09.2014
NCO
United States Military
10.2002 - 05.2017
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