Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Randy Hatton

Hillsboro,OH

Summary

Hardworking Field Technician bringing 6+ years of experience performing numerous installations and using troubleshooting applications to a constantly growing and changing job field. A very fast learner and always wanting to grow my skill-set to be an asset to your company

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Technician 4

Charter Communications
04.2019 - Current
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Utilized safety practices with no complaints or accidents.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Worked with diverse types of weather and ground conditions.
  • Worked with both Coaxial Cable and Fiber applications to both install and troubleshoot issues
  • Often working over my regular shift to complete assignments and help other technicians complete theirs

Field Technician

Southern Tier Telecom
07.2017 - 04.2019
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Utilized safety practices with no complaints or accidents.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Worked with diverse types of weather and ground conditions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Worked with Coaxial Cable; installing and troubleshooting
  • Traveled to Monterey Bay, California and had an extended stay of 30 days to perform installs and troubleshoot
  • Traveled to Kansas and Oklahoma to serve business with proper planning of network equipment

Education

High School Diploma -

Waverly High School
Waverly, OH
06.2007

Skills

  • Technical Support
  • Technical Analysis
  • Materials Management
  • Equipment Installation
  • Data Collection
  • Quality Assurance Controls
  • Equipment Maintenance
  • Workplace Safety
  • Professional Communication
  • Root Cause Analysis
  • Web Security
  • Interpersonal and Written Communication

Accomplishments

  • Certified Field Technician 4 through NCTI

Certification

  • Certified Field Technician 4, Charter Communications - 2019-Present

Timeline

Field Technician 4

Charter Communications
04.2019 - Current

Field Technician

Southern Tier Telecom
07.2017 - 04.2019

High School Diploma -

Waverly High School

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Randy Hatton