Roy Wells
Salt Lick,KY
Summary
Accomplished Field Technician and Intelligence Analyst with a proven track record in enhancing customer satisfaction and team performance through expert technical support and advanced analytical techniques. Skilled in field operations and professional communication, with significant achievements at Charter / Spectrum and the US Navy. Demonstrates a strong commitment to workplace safety and data collection, ensuring high-quality results and operational excellence.
Overview
14
14
years of professional experience
Work History
Field Technician 4
Charter / Spectrum
Morehead, KY
08.2018 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Utilized safety practices with no complaints or accidents.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
Intelligence Analyst
US Navy
Virginia / Washington D.C
05.2010 - 04.2017
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
- Developed standard operating procedures for intelligence operations and activities.
- Enhanced team performance by leading training sessions on advanced analytical techniques and software applications.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Maintained subject matter expertise in assigned areas of responsibility through ongoing professional development activities.
- Participated in multi-disciplinary teams working on high-priority projects that required rapid response capabilities under tight deadlines.
Education
High School Diploma -
West Carter High School
Olive Hill, KY05.2008
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Technical Support
Timeline
Field Technician 4
Charter / Spectrum
08.2018 - Current
Intelligence Analyst
US Navy
05.2010 - 04.2017
High School Diploma -
West Carter High School