Randy Horn
San Diego,CA
Overview
17
17
years of professional experience
Work History
Logistics Specialist/ Mover
Cali Moving and Storage
San Diego, CA
06.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Followed verbal and written instructions to properly move and ship products.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Communicated with customers courteously and professionally to drive satisfaction.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
Phone Interviewer
Competitive Edge
San Diego, CA
07.2007 - 07.2010
- Conducted quality assurance checks on recorded interviews, ensuring accuracy and adherence to company standards.
- Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
- Enhanced customer satisfaction by conducting thorough phone interviews and accurately documenting responses.
- Provided quality customer service to earn satisfaction ratings of 90%.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Diploma - Telecommunications And Fiber Optics
Associate Technical College
San Diego, CANA - General Education
Grossmont College
El Cajon, CAHigh School Diploma - General Education
Morse High School
San Diego, CA06.2005
Skills
- Customer Service
- Call center experience
- Professional telephone demeanor
- Time Management
- Team Collaboration
- Strong Communication Skills
- Problem-solving skills
Timeline
Logistics Specialist/ Mover
Cali Moving and Storage
06.2020 - Current
Phone Interviewer
Competitive Edge
07.2007 - 07.2010
Diploma - Telecommunications And Fiber Optics
Associate Technical College
NA - General Education
Grossmont College
High School Diploma - General Education
Morse High School