Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Randy Jones

Chicago,IL

Summary

IT and cybersecurity professional with proven experience in system administration, cloud services, and technical support, now leveraging newly earned Google Cybersecurity Professional Certificate skills to strengthen organizational security posture. Adept at implementing security frameworks, managing SIEM tools, mitigating threats, and optimizing performance across diverse IT environments. Recognized for delivering innovative technical solutions, streamlining operations, and ensuring compliance with industry standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Systems Administrator /Dispatch Operations Manager

Common Sense Solutions
09.2022 - 06.2024
  • Reduced average job completion time from 50+ minutes to under 30 by implementing optimized tracking systems.
  • Improved network security by 50% through diligent firewall configuration
  • Administer Microsoft 365 and Azure environments, ensuring secure configurations and policy compliance.
  • Implement and maintain data retention and other security policies aligned with compliance frameworks.
  • Developed scripts and automation tools to enhance efficiency in system operations and maintenance.
  • Perform regular security audits and reviews.

IT System Assistant

LDJ Educational Services
11.2020 - 09.2022
  • Participated in a red team exercise, successfully identifying 5 previously unknown network vulnerabilities and proposing cost-effective mitigation strategies.
  • Conducted vulnerability assessments on critical infrastructure systems, identifying and patching 30+ high-risk vulnerabilities, preventing potential data breaches.
  • Coordinated database development timelines with project management teams.
  • Authored technical documentation and workflows to streamline onboarding of new IT staff.
  • Assisted in the development and implementation of a comprehensive incident response plan, reducing average breach containment time from 72 hours to 24 hours.

Education

Computer Science

Xavier University of Louisiana
New Orleans, LA
05-2019

Skills

  • Cybersecurity: SIEM Tools, Network Security, Risk Assessment, Incident Response, Security Frameworks & Compliance, IoT Security, Linux Security
  • Technical Skills: Python, SQL, Scripting & Automation, Machine Learning Applications in Security
  • IT Administration: Microsoft 365 & Azure, Google Workspace, Cloud Policy Management, Performance Optimization
  • Infrastructure: LAN/WAN Assessment, Hardware/Software Configuration, New Technology Integration
  • Tools & Platforms: Kali Lunux, QuickBooks, Splunk, Wireshark, Microsoft Excel, SharePoint
  • Soft Skills: Troubleshooting, Customer Service Excellence, Project Coordination, Team Collaboration

Accomplishments

  • HERO of the Month Award – 3 consecutive months
  • Best Employee in Customer Satisfaction Award
  • Recognized as sole point of contact for private application clients due to expert knowledge
  • Developed scripts to streamline workstation maintenance via ConnectWise Automate

Certification

  • Google Cybersecurity Professional Certificate – July 29, 2025
  • Microsoft Certified: Azure Fundamentals (AZ-900) – March 2023
  • Google Project Management Certificate – March 2023
  • Google Workspace (G Suite) – March 2023

Timeline

Systems Administrator /Dispatch Operations Manager

Common Sense Solutions
09.2022 - 06.2024

IT System Assistant

LDJ Educational Services
11.2020 - 09.2022

Computer Science

Xavier University of Louisiana

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