Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Randy Lang

Richmond,VA

Summary

Dynamic IT professional with experience at Capital One, excelling in asset management and troubleshooting hardware issues. Proven ability to enhance team collaboration and optimize processes. Skilled in Windows configuration and adept at multitasking, I consistently deliver results while maintaining a strong focus on customer service and relationship building.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Associate, IT Asset Management

Capital One
Glen Allen, VA
09.2016 - 04.2025
  • Lead project manager responsible for working with the project engagement team to fulfill requests for IT computer assets.
  • Lead inventory auditor responsible for working with team members to perform a monthly audit of IT assets.
  • Responsible for creating and maintaining Windows imaging and diagnostic tools necessary for daily operations using HP Cloud Recovery and the Windows Media Creation Tool.
  • Proficient in device imaging using Windows Autopilot and ABM.
  • Proficient in using AssetTrack for ServiceNow to receive, update, and deploy company assets in a warehouse environment.
  • Utilized the Blancco drive eraser using company standards to redeploy and dispose of IT assets.
  • Utilized FedEx Ship Manager to prepare outgoing parcels for shipment, including packing, sealing, and labeling.
  • Created documents for the company playbook that outline procedures and best practices for daily operations.

Desktop Support

Unisys (Capital One Contractor)
Glen Allen, VA
06.2008 - 09.2016
  • Provide first-level support to end users, troubleshooting hardware/software issues.
  • Completed trouble tickets and work orders.
  • Maintain IT equipment inventory by upgrading existing IT equipment according to the company's documented upgrade schedule.
  • Set up and maintain computer devices, peripherals, and printers.
  • Imaging and configuration of Windows and Apple devices.
  • Data recovery for inoperable computer devices.
  • Document, open, and resolve requests in the help desk ticketing system.
  • Investigate hardware problems and perform system hardware and communication repairs.
  • Provide support for large and small projects for system refreshes.
  • Create, change, and remove Active Directory user accounts, security groups, and distribution lists as directed.

Helpdesk Internship

DMAS
Richmond, VA
01.2008 - 06.2008
  • Responded to incoming helpdesk tickets within established SLAs.
  • Completed refresh projects of end-of-life devices.
  • Printer repair and troubleshooting

Education

Bachelor of Science - Computer Information Systems

ECPI University
Richmond, VA
02-2010

Associate of Applied Science - IT Networking And Security Management

ECPI University
Richmond, VA
03-2008

Skills

  • ServiceNow
  • Blannco
  • Microsoft Intune
  • Windows Autopilot
  • Microsoft SCCM
  • Jamf Pro
  • Apple Configurator
  • CyberArk
  • Yubikey Manager
  • FedEx Ship Manger
  • HP Cloud Recovery

Certification

  • CompTIA A+
  • AWS Certified Cloud Practitioner
  • Six Sigma Green Belt
  • Six Sigma Yellow Belt
  • Apple Certified Associate Mac Integration

Timeline

Associate, IT Asset Management

Capital One
09.2016 - 04.2025

Desktop Support

Unisys (Capital One Contractor)
06.2008 - 09.2016

Helpdesk Internship

DMAS
01.2008 - 06.2008

Bachelor of Science - Computer Information Systems

ECPI University

Associate of Applied Science - IT Networking And Security Management

ECPI University

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