Randy Lilly
Stockton,CA
Overview
27
27
years of professional experience
Work History
Loan Recovery Officer
The Bank of Stockton
Stockton, CA
04.2018 - 06.2023
- Evaluated customer's financial situation by reviewing account details including outstanding balance, payment status.
- Reviewed charged off accounts to assess the risk of loss and determine appropriate action for recovery.
- Located new addresses of charged off accounts through research, contacting credit bureaus or by other skip tracing tools.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls, professional at all times.
- Completed skip tracing to locate individuals responsible for past due balances on charged off accounts.
- Assigned accounts for repossession and work the the agents.
- Collected payments over telephone, established repayment plans and prepared wire transfers.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Completed skip traces on customers failing respond to collection efforts.
- Followed up on bankruptcy filings
Collections Specialist
Wells Fargo Dealer Services
Stockton
05.1996 - 06.2018
- Mentored collection team on successful tactics to increase workflow and productivity.
- Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
- Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections in order to resolve outstanding items.
- Met demands of busy collections group by performing high volume of daily calls and maintained and exceeded charge off goals
- Set company record in recoveries
- Manager of the year in 1996
- Assigned and followed up on account assigned for reposession.
Education
Some College (No Degree) - Business Management
Kent State University
Kent, OHSkills
- Settlement Negotiation
- Customer Relationship Management
- FDCPA Compliance
- Risk Management
- Account Investigation
- Conflict Resolution
- Debt Repayment Negotiation
- Skip Tracing
Timeline
Loan Recovery Officer
The Bank of Stockton
04.2018 - 06.2023
Collections Specialist
Wells Fargo Dealer Services
05.1996 - 06.2018
Some College (No Degree) - Business Management
Kent State University
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