Randy May
Hillsboro,OR
Summary
I am a dedicated retail and fleet sales and sales and customer service trainer specializing in developing customer relationships and team collaboration. I value people's right to privacy and protect, process and secure all personal and non-public information according to organizational policy and applicable laws. Recognized for achieving sales goals and fostering long-term client loyalty through exceptional customer service, communication and follow-through.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Auto Sales/ Floor Manager
Tonkin Hillsboro CJDR
Hillsboro, OR
01.2009 - Current
- Used effective interviews and active listening to uncover client needs and tailor solutions, increasing repeat business and customer satisfaction.
- Trained new staff to ensure consistent customer expereince.
- Processed credit applications and other sensitive data.
- Improved Customer satisfaction and retention through follow-up,
- Consistently ranked in the top 20% of sales staff and received multiple sales awards.
Internet and Fleet Sales Manager
Dick's Auto Group
Hillsboro, OR
11.1997 - 01.2009
- Started our first Internet Sales Department and Call Center (BDC)
- Interviewed, hired and managed the calendars for call center and customer service staff
- Trained staff and created interview guides and objection-handling tools.
- Secured and organized private and non-public information per all laws and company policies.
- Managed long-term fleet and commercial accounts
Territorial Sales Manager
Rotary Corp
Glennville, GA
03.1991 - 11.1997
- Developed and executed strategic sales plans to increase market penetration and revenue growth of products to businesses throughout Oregon, Washington and parts of California.
E5
US Navy
Various
03.1984 - 04.1990
- Was a leader who learned quickly, adapted to new situations, worked well with teams while providing leadership and training in the operation of shipboard heavy equipment and general military operations on 3 different ships.
Education
High School Diploma -
Shannon High School
Shannon, MS06-1983
Some College (No Degree) - Art, Programming And Spanish
Portland Community College
01-2015
Skills
- Relational
- Solutions Focused
- Goal oriented
- Team Player
Accomplishments
I achieved Top 20% of sales each quarter for most of the last 15 years. I was awarded top sales for the month and year many times. I was voted the most positive employee in our organization and won the Ugly Christmas Sweater contest 3 times in a row.
Certification
- Gold/Master Level Sales Certified, Chrysler Corp - 1998-2025
- Expert Product Certified, Stellantis Corp - 2019-2026
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Hiking, Off-roading, Camping and Dogs
Timeline
Auto Sales/ Floor Manager
Tonkin Hillsboro CJDR
01.2009 - Current
Internet and Fleet Sales Manager
Dick's Auto Group
11.1997 - 01.2009
Territorial Sales Manager
Rotary Corp
03.1991 - 11.1997
E5
US Navy
03.1984 - 04.1990
High School Diploma -
Shannon High School
Some College (No Degree) - Art, Programming And Spanish
Portland Community College