Randy McKim
Draper,UT
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Determined Business Owner with commitment to excellence and more than 18 years of experience. Effective collaborator promoting hard work and accountability.
Overview
18
18
years of professional experience
Work History
CEO
Techcel Outsourcing Solutions
09.2009 - Current
- Built Company from its infancy to 1-3 million annual revenue.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Directed market expansions to propel business forward, meet changing customer needs.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Oversaw company from its inception to employ over 150 agents located in the Philippines.
- Assisted in developing high level customer support and technical support from agents that gave large companies like Intuit and Paypal confidence to outsource with us.
Site Manager
Trump Organization
08.2008 - 09.2009
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Managed over 40 sales agents and managers.
- Recruited, interviewed and hired employees and implemented mentoring program to train new sales agents and promote positive feedback and engagement.
CEO
Applied Learning Media
07.2005 - 09.2009
- Directed technological improvements, reducing waste and business bottlenecks.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Initiated strategy to drive company growth and increase market share and profitability.
- Created affiliate marketing strategies to generate hundreds of new enrollments each day.
- Helped oversee building educational portal and training webinar's and podcasts for customers.
Education
Associate of Arts - Business Management
Utah Valley University
Orem, UTSkills
- Adaptable and Flexible
- Leadership and People Development
- Revenue Growth
- Strategic Planning
- Account Management
- Relationship Management
- Business Administration
- Business Development
- Sales and Marketing
- Operational Oversight
- Employee Motivation and Performance
Coached/Created Super League baseball (2016-2020)
Organized and coached a Super League baseball team ages 12-16 for 5 years. Was able to establish the team, recruit all the players, organize all the funding to support the team. Team was highly competitive with the best teams in Utah for the 5 years. Aside from teaching these boys to improve their baseball skills, I also taught them how to have a good work ethic, understanding of how to work with a team , and life principles they will use the rest of their lives.
Timeline
CEO
Techcel Outsourcing Solutions
09.2009 - Current
Site Manager
Trump Organization
08.2008 - 09.2009
CEO
Applied Learning Media
07.2005 - 09.2009
Associate of Arts - Business Management
Utah Valley University
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