Randy Mears
Midlothian,TX
Summary
Results-driven HVAC Service Manager with expertise in team leadership, service technician training, and standard operating procedures. Proven ability to enhance operational efficiency and customer satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
HVAC Service Manager
Systems Intregration
Arlington, Texas
01.2019 - Current
- Developed standard operating procedures to enhance consistency and efficiency in service functions.
- Trained new employees on customer relationship management software to improve user adoption and customer interactions.
- Forecasted department goals and objectives while enforcing deadlines to ensure timely delivery of quality service.
Service Field Superviser
New Generation Mechanical
Dallas, Texas
01.2009 - 12.2018
- Trained and mentored new team members on best practices.
- Oversaw inventory management and equipment maintenance processes.
- Identified training needs among staff members and provided coaching sessions.
Service Technician
Industrial Building Services
Fort Lauderdale, Florida
01.2006 - 12.2008
- Installed and repaired HVAC systems in commercial buildings.
- Diagnosed equipment issues using diagnostic tools and techniques.
- Maintained accurate records of service calls and repairs performed.
Owner
MRAC
Red Oak, Texas
01.1998 - 11.2008
- Developed strategic plans that improved customer service and satisfaction.
- Managed daily operations to ensure seamless workflow across departments.
- Oversaw inventory management and implemented stock control systems for efficiency.
Skills
- HVAC troubleshooting
- Customer relationship management
- Service technician training
- Standard operating procedures
- Inventory management
- Team leadership
Certification
TACLB23678E
Timeline
HVAC Service Manager
Systems Intregration
01.2019 - Current
Service Field Superviser
New Generation Mechanical
01.2009 - 12.2018
Service Technician
Industrial Building Services
01.2006 - 12.2008
Owner
MRAC
01.1998 - 11.2008