Randy Miller
Monticello,KY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Senture
Monticello
08.2019 - Current
- Assisted in managing borrower defense contract from initiation to completion. Handled phone inquiries and responded to emails regarding updates on borrower defense to loan repayment applications.
- Assisted students with federal student aid contract after transition from borrower defense. Handled phone calls, emails, and chat inquiries from loan holders. Supported students in completing FAFSA forms and addressed their questions.
- Facilitated transition to Debt Management Collections System (DMCS) to assist borrowers in overcoming default status.
- Most of these contracts could all have back to back calls so I can handle high call volume without issue and perform to the best of my abilities.
Crew Member
Lil Ceasers Pizza
Monticello, KY
02.2017 - 07.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated kitchen equipment to prepare high-quality pizzas and menu items consistently.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Education
High School Diploma -
Wayne County High School
Monticello, KYSkills
- Managed High-volume inbound and outbound calls while maintaining professionalism and efficiency
- Provided Timely and accurate assistance to customers regarding account inquiries, services, and problem resolution
- Demonstrated strong Communication and active listening skills to understand customer needs and provide effective solutions
- Followed company policies and procedures to ensure Quality service and compliance
Timeline
Customer Service Representative
Senture
08.2019 - Current
Crew Member
Lil Ceasers Pizza
02.2017 - 07.2019
High School Diploma -
Wayne County High School