Randy Milvoix
Malden,MA
Summary
Accomplished and ambitious professional with 6+ years of experience in but not limited to Corporate Security, Auto Services and Customer Service. Eager to apply strong observation and communication skills to include direct customer and employee engagement. Completing educational training in Business Administration, Leadership and Organizational Behavior. Strong attention to detail and extensive organizational skills while working in fast paced environments. Excellent work ethic and dedicated attendance history. Actively seeking a position with an organization in order to contribute a variety of skills and high performance to benefit and accomplish goals of the company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Police and Security Officer
Massachusetts General Hospital
Boston, MA
03.2020 - Current
- Patrol premises to detect and prevent signs of potential threats
- Operate surveillance cameras to monitor interior and exterior public areas and entrances
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Direct traffic to and from main building when necessary
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inform and warn patrons of rule infractions such as loitering or smoking.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer/Supervisor
United Security Inc
02.2014 - 08.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Interacted assertively but non-confrontationally with personnel and general public.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Personal Care Assistant
North Shore Arc
09.2009 - 01.2016
- 4+ years of extensive caregiving experience
- Basic care to assigned clients including but not limited to bathing, toileting, dressing, personal hygiene, meal preparation and exercise.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided compassionate and patient-focused care to cultivate well-being.
HR Benefits/FMLA Administrator
Sears Auto Center
09.2007 - 07.2009
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
Education
Business Administration - In Process
North Shore Community College
Boston, MASkills
- Strong Communication Skills
- Strong Written Communication
- Team Leadership Skills
- Organization and Prioritization
- Problem Solving Skills
- Training and Development
- Strong customer service skills
- Strong administrative skills
- Microsoft Office/Outlook/Excel/Word
- Personnel Screening
- Dispatch
- Safety and security regulations
Certification
- Completion of EMT Initial Training - 09/2023
- CPR Certification, American Heart Association, 2023
Languages
Fluent in Haitian Créole
English
Timeline
Police and Security Officer
Massachusetts General Hospital
03.2020 - Current
Security Officer/Supervisor
United Security Inc
02.2014 - 08.2020
Personal Care Assistant
North Shore Arc
09.2009 - 01.2016
HR Benefits/FMLA Administrator
Sears Auto Center
09.2007 - 07.2009
Business Administration - In Process
North Shore Community College