Randy Mindemann
Portland
Summary
Results-driven sales lead with expertise in customer retention, upselling, and relationship building. Proven ability to exceed sales targets and enhance customer experiences through strategic sales initiatives.
Overview
6
6
years of professional experience
Work History
Sales Lead / Store Manager
Mule Expedition Outfitters
Prescott Valley, AZ
04.2025 - 02.2026
- Developed product knowledge to assist customers in selecting outdoor gear.
- Collaborated with team members to maintain inventory accuracy and organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Engaged customers through effective communication, enhancing overall shopping experience.
- Supported merchandising efforts by arranging displays to showcase seasonal products effectively.
- Adapted quickly to changing sales goals and product lines, maintaining flexibility in approach.
- Participated in team meetings, contributing ideas for improving sales strategies and customer outreach.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
Sales Associate
Mule Expedition Outfitters
Tualatin, OR
04.2023 - 04.2025
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for sales.
- Assisted in visual merchandising to create engaging retail displays.
- Collaborated with team members to achieve monthly sales targets consistently.
- Provided product knowledge training to new associates, improving overall team performance.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
- Analyzed customer feedback to identify trends and improve service offerings.
- Participated in promotional events, driving increased traffic and sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Shop Manager
Super Pacific USA
Portland, OR
02.2020 - 04.2023
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff, fostering a collaborative and productive team environment.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed and enforced safety protocols, enhancing workplace safety compliance.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Coordinated staff schedules to align with peak business hours, improving service efficiency.
- Enhanced visual merchandising strategies, increasing customer engagement and sales conversion rates.
- Managed vendor relationships, negotiating contracts to secure favorable terms for products and services.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
Education
High School Diploma -
Gresham High School
Gresham, OR06.1993
Skills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Upselling strategies
- Relationship selling
- Customer retention
- Performance management
- Strategic prospecting
- Merchandise flow
- Objection handling
- Sales program creation
- Social selling
- Sales pipeline development
- Closing techniques
- Sales closing
- Business development
- Team building
- Sales analytics
- Floor operations
- Teamwork and collaboration
- Team leadership
- Relationship building
- Cash handling
- Sales strategy
- Point of sale operation
- Stock management
Timeline
Sales Lead / Store Manager
Mule Expedition Outfitters
04.2025 - 02.2026
Sales Associate
Mule Expedition Outfitters
04.2023 - 04.2025
Shop Manager
Super Pacific USA
02.2020 - 04.2023
High School Diploma -
Gresham High School