Randy Murray
Shawnee,KS
Summary
Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in [Skill] and [Skill]. Highly knowledgeable in latest information concerning [Area of expertise].
Overview
10
10
years of professional experience
Work History
Service Advisor
Brogden GMC
Olathe, KS
02.2023 - Current
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Assistant Manager
Firestone Auto Care
Kansas City, KS
01.2021 - 02.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Service Technician
MCCARTHY CHEVROLET
Olathe, KS
03.2019 - 10.2020
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Conducted service appointments to diagnose and fix problems.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
- Developed preventive maintenance procedures and schedules.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Assistant Manager
Tireplus
Overland Park, KS
07.2015 - 07.2019
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
Education
High School Diploma -
John Ehret High School
Marrero, LA06.1991
Skills
- Customer Service
- Records Oversight
- Team Collaboration
- Computer Skills
- Handling Customer Complaints
- Listening Skills
- Documentation and Reporting
- Workflow Management
- Reporting and Documentation
- Technical Support
- Product Training
- Complaint Resolution
- Repairs Scheduling
- Excellent Communication
- Conflict Resolution
- Attention to Detail
- Cost Estimation
- Price Quoting
- Sales Expertise
- Customer Relationship Management
- Service Recommendations
- Warranty Claims Process Management
- Work Order Interpretation
- Data Entry
- Quality Control
- Records Maintenance
- Records Management
- Order Fulfillment
- Call Center Operations
- Multitasking and Organization
- Service Estimates
- Performance Goals
- Customer Retention
- Quality Inspection
Timeline
Service Advisor
Brogden GMC
02.2023 - Current
Assistant Manager
Firestone Auto Care
01.2021 - 02.2023
Service Technician
MCCARTHY CHEVROLET
03.2019 - 10.2020
Assistant Manager
Tireplus
07.2015 - 07.2019
High School Diploma -
John Ehret High School