Food and Beverage Associate
Target
Shoreview
09 2020 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Processed payments and provided receipts to establish proof of transaction.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Observed diners to respond to additional requests and determine when meal completed.
- Adjusted food preparation methods in accordance with customer requests.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.