Randy Salgado
Ft. Washington,MD
Summary
Meticulous Technology Specialist with 10 years of experience in programming and installation CCTV, Access Control, IoT systems and servers. Proven skills in quickly and effectively remedying issues to bring services back to functionality. Versed at analyzing data to identify trends and developing strategies to improve efficiency and prevent downtime. Self-motivated in areas where system improvements are needed and overseeing systems to direct and expand.
Overview
11
11
years of professional experience
Work History
Service Technician
Pavion
04.2021 - Current
- Conduct quarterly preventative maintenance inspections and testing for Access Control and Surveillance Systems between 20-1000 connected devices at DC Water, Amazon data centers, Lockheed Martin, and other customers.
- Program/update customer requests for security system health, including User Management, CCTV motion alerts, lockdown activations, glass break detectors, and emergency alerts.
- Conduct inspections, diagnostics and audits for servers, access panels, workstations to maintain healthy systems and efficiency,
- Identifying and tracking system deficiencies and taking corrective action if any system components fail.
- Service ticket life cycle management (when received, acknowledge to customer, coordinate calls with technicians and expectations, timing, etc. update steps to correct issue and track in detail for final service ticket close out and accurate billing.)
- Deploy diagnoses and updates to upkeep Microsoft Server, Directory, Remote Desktop, and other basic networking protocols.
- Collaborate and coordinate with IT Departments to ensure compliance with IT standards and network connectivity for all physical security devices.
Project Manager
American Audio Video
12.2019 - 07.2020
- Maintained several hotel facility security systems used for access control, intrusion detection, and commercial surveillance camera systems.
- Coordinated activities of subcontractors to complete work orders related related to all security systems, and document activity in Microsoft 365.
- Conducted programming and maintenance of Identiv and Avigilon systems including, camera configuration, recording frame rates, system schedules, and network configuration for DVRs, NVRs and IP cameras.
- Deployed subcontractors to install, troubleshoot, diagnose, and repair cameras and AC doors.
- Maintained diagrams of network components and fiber optic cabling in designated areas.
Business Owner/Technician
Smart Home Installs LLC
02.2016 - 12.2019
- Installing, maintain, or repair alarm/CCTV systems, network cabling & home-building automation systems. Other systems including; access control, IoT devices, Wi-Fi, & automatic gates.
- Assisted System Administrators in providing Preventive Maintenance, Corrective Maintenance, and Emergency Services related to Access Control and CCTV systems as a subcontractor.
- Troubleshooting and diagnosing of network communication issues between network endpoints (servers, laptops, workstations) by using tools such as wireshark software or examining system logs.
Lead Technician
Geek Squad - Best Buy
08.2013 - 02.2016
- Performed all phases of network, audio, video, power, and control cable installation, signal flow control, certification, and troubleshooting.
- Provided LAN administrator support with installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
- Oversee all phases of low voltage installation and designs (CAT 5E/6/7, Fiber Optic, Coaxial, Serial).
Education
Bachelor of Science - Cybersecurity
UMGC
College Park, MD05.2026
Skills
- Proficiency in operating and maintaining CCTV equipment, including cameras, windows servers, and security workstations, along with knowledge of Genetec security platforms and other CCTV management software
- Advance understanding of vendors such as Avigilon, Genetec, Identiv, Bosch, Hanwah, Arecont Vision and AXIS camera systems
- Engineered Fiber Optic, CAT6, low-voltage, and data infrastructures
- Perform Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot and resolve complex
- Technical Support
- Customer Service
- Customer Relationship Management
- Attention to Detail
Languages
Spanish
Native or Bilingual
Software
Linux
Genetec
Avigilon
Identiv
AXIS
Timeline
Service Technician
Pavion
04.2021 - Current
Project Manager
American Audio Video
12.2019 - 07.2020
Business Owner/Technician
Smart Home Installs LLC
02.2016 - 12.2019
Lead Technician
Geek Squad - Best Buy
08.2013 - 02.2016
Bachelor of Science - Cybersecurity
UMGC
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