Randy Salgado
Alexandria,VA
Summary
Hardworking team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self-motivated in areas where system improvements are needed and increasing the client's trust for further business. Talented professional considered knowledgeable leader and dedicated problem solver. Bringing 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects from start to finish, programming and technical innovations.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
Pavion
04.2022 - Current
- Conduct quarterly preventative maintenance inspections and testing for Access Control and Surveillance Systems for over 300 connected devices.
- Program and maintain server generated events for security hardware, including CCTV, lockdown activations, glass break detectors, and emergency alerts.
- Conduct physical system inspections and audits, monitor system performance and alarms, identifying and tracking system deficiencies and taking corrective action if any system components fail.
- Service ticket life cycle management (when received, acknowledge to customer, coordinate calls with technicians and expectations, timing, etc. update steps to correct issue and track in detail for final service ticket close out accurate billing.)
- Deploy diagnoses and updates to upkeep Microsoft SQL Server, Microsoft Active Directory, Remote Desktop, and other basic networking protocols.
- Collaborate and coordinate with IT Departments to ensure compliance with IT standards and network connectivity for all physical security devices.
Project Manager
Enterprise Security Solutions LLC
04.2021 - 06.2022
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with technicians and contractors to manage performance.
- Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
- Prepared estimates, material orders, and invoicing to complete projects on time and within budget.
Project Manager
American Audio Video
12.2019 - 07.2020
- Managed customer accounts and change orders/invoicing. (Salesforce)
- Responsible for daily operations, process and workflows. Lead on site point of contact for issues and service fulfillments.
- Deploying UC systems from Cisco, Poly, Zoom, Microsoft, and industry standards.
- Network configuration and troubleshooting skills for deploying AV over IP & UCC.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Ensured seamless event production by efficiently setting up, operating, and tearing down audio-video systems.
- Boosted team efficiency through cross-training colleagues in various aspects of audio-video technology.
- Collaborated with clients to determine audio-visual requirements for events, ensuring their satisfaction and successful execution.
- Improved audio-video system performance by conducting regular maintenance and timely repair of equipment.
Operations Manager
Smart Home & TV Installs LLC
02.2016 - 12.2019
- Calculated labor hours accurately based on trade-specific rates.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
- Presented comprehensive bid proposals to clients, understanding their requirements and expectations.
- Assisted in installations/maintenance of multicomponent A/V systems to increase client trust and repeat business opportunities.
- Traveled to sites for scheduled installations, site-visits, and support issues.
Lead Technician
Geek Squad - Best Buy
08.2013 - 02.2016
- Performed all phases of network, audio, video, power, and control cable installation, signal flow control, certification, and troubleshooting.
- Provided LAN administrator support with installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
- Oversee all phases of low voltage installation and designs (CAT 5E/6/7, Fiber Optic, Coaxial, Serial).
Education
Bachelor of Science - Business Administration And Management
Shenandoah University
Winchester, VANo Degree - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Proficiency in operating and maintaining CCTV equipment, AV systems, access control, including windows servers, workstations, along with knowledge of Genetec security platforms and other Security management software
- Advance understanding of vendors such as Avigilon, Genetec, Identiv, Bosch, Hanwah, Arecont Vision and AXIS camera systems
- Engineer Fiber Optic, CAT6, low-voltage, and data infrastructures
- Perform Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot and resolve complex integration issues
Timeline
Technical Support Specialist
Pavion
04.2022 - Current
Project Manager
Enterprise Security Solutions LLC
04.2021 - 06.2022
Project Manager
American Audio Video
12.2019 - 07.2020
Operations Manager
Smart Home & TV Installs LLC
02.2016 - 12.2019
Lead Technician
Geek Squad - Best Buy
08.2013 - 02.2016
Bachelor of Science - Business Administration And Management
Shenandoah University
No Degree - Information Technology
Northern Virginia Community College
Similar Profiles
John JarvisJohn Jarvis
Operations Manager at PavionOperations Manager at Pavion
Randy SalgadoRandy Salgado
Service Technician at PavionService Technician at Pavion
Annette MarinelliAnnette Marinelli
Service Technician at PavionService Technician at Pavion
Valery CelestinValery Celestin
Technical Corporate Accountant at PavionTechnical Corporate Accountant at Pavion
Shihan AhmedShihan Ahmed
Lead Pharmacy Technician at CVSLead Pharmacy Technician at CVS