Randy Smith

• Oversee all commercial vehicles, drivers, and related assets supporting operations across multiple divisions.
• Plan, direct, and manage acquisition, assignment, utilization, repair, replacement, and disposal of 100+ fleet vehicles and assets.
• Schedule and manage preventive maintenance inspections, monitor repairs, and conduct vehicle audits to maximize uptime and safety.
• Maintain strong vendor relationships to ensure cost control, service quality, and timely repairs.
• Manage vehicle registrations, property taxes, insurance, and compliance documentation.
• Utilize telematics and geofencing extensively to monitor driver behavior, improve safety, and reduce incidents.
• Partner with Division Safety Manager to enforce driver qualification standards and safety protocols.
• Leverage Microsoft Office and fleet/transportation systems for reporting, scheduling, and performance tracking.

• Served as lead call-taker and dispatcher for the nation’s leading private ambulance provider, managing high-volume emergency and non-emergency transport requests.
• Allocated EMS resources using CAD software, established protocols, and real-time decision-making to ensure optimal response times.
• Operated effectively in high-stress environments while maintaining professionalism and service quality.
• Managed radio communications and system controls to ensure unbiased and accurate dispatching of ground units.
• Generated operational and performance reports, ensuring data accuracy and compliance.

• Managed dispatch operations for a fleet of 12–15 owner-operators hauling ocean-worthy cargo containers.
• Coordinated documentation, billing, scanning, and quality assurance to ensure accurate and complete records.
• Communicated effectively with drivers and leadership to strengthen relationships and operational efficiency.
• Coordinated payroll, manpower projections, and scheduling, including overtime and vacation planning.

Mentored drivers to improve time management and mileage efficiency

• Provided operational, dispatch, and coordination support for a large healthcare transportation system.
• Led training, motivation, and daily management of transportation staff.
• Ensured regulatory and contractual compliance across all patient transportation services.
• Monitored and documented transportation activities for quality control and scheduling accuracy.
• Developed standardized transportation protocols across multiple facilities, reducing overall transportation costs.
• Improved ambulance fleet utilization through effective scheduling and resource management.