Randy Spencer
New Jersey
Summary
Strategic and results-driven Unit Manager with over 5 years of experience leading high-performing teams in financial services and operations. Demonstrated expertise in driving performance, motivating teams, and delivering exceptional customer experiences within regulated environments, including bankruptcy and vendor support. Proficient in coaching, performance management, and cross-functional collaboration to consistently achieve and exceed business objectives. Committed to continuous improvement and operational excellence, with skills in emergency management and incident command, complemented by a firearm carrier license and government security clearance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technician
Elite
12.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Constructed, installed, and fabricated vehicles for emergency, state, local, and US government use.
OWNER
DARK CITY CUSTOMS NJ LLC
11.2018 - Current
- Managed daily operations to maintain high-quality custom builds.
- Executed cost-reduction strategies, achieving a 12% decrease in overhead.
- Directed group of 10, promoting teamwork to accomplish project targets.
- Developed marketing strategies that increased customer base by 25% over three years.
- Addressed intricate client challenges, boosting customer satisfaction and loyalty.
Product Design Manager Creator Market
Instagram
03.2024 - 03.2025
- Defined clear project goals and deliverables for successful completion within budget constraints and timelines.
- Conducted comprehensive market research to identify trends and inform strategic product design decisions.
- Developed user-centered designs by incorporating feedback from usability testing sessions and focus groups.
- Optimized existing products through continuous iteration based on user feedback and data analysis.
- Presented design concepts to stakeholders, effectively communicating rationale behind choices and securing buy-in for implementation.
- Led a team of designers to develop intuitive interfaces for improved customer satisfaction and increased sales.
Armed Security
US DEPARTMENT OF DEFENSE - HBC
06.2022 - 09.2024
- Ensure facility security, conduct regular patrols, and monitor surveillance systems to maintain safety.
- Respond to incidents promptly, effectively de-escalating situations and coordinating with law enforcement.
- Conduct thorough inspections, identifying and addressing potential security vulnerabilities.
- Maintain detailed logs and reports, contributing to improved security protocols and incident response.
- Collaborate with team members to enhance overall security measures, ensuring a safe environment.
- Lead security operations, ensuring facility safety through patrols and surveillance. Swiftly respond to incidents, coordinating with law enforcement for optimal outcomes.
Assistant Direct Support Professional Supervisor
BROAD STEP HEALTH SERVICE
05.2019 - 09.2023
- Assisted clients with daily activities, enhancing their independence and quality of life.
- Implemented personalized care plans, resulting in improved client satisfaction and well-being.
- Collaborated with healthcare professionals to ensure comprehensive support for clients.
- Monitored and documented client progress, leading to better care adjustments and outcomes.
- Supervised 8-10 staff in virtual setting, ensuring compliance with performance benchmarks.
- Developed tailored plans to support professional development.
CORONER- ASST, MEDICAL EXAMINER
MIDDLESEX MEDICAL EXAMINER
03.2023 - 06.2023
- Assist Conducted autopsies and investigations, identifying causes of death and contributing factors.
- Collaborated with law enforcement and legal teams, providing expert testimony in court.
- Maintained detailed records and reports, ensuring accuracy and compliance with regulations.
- Assist Analyzed toxicology and histology results, aiding in the determination of death circumstances.
- Enhanced procedural efficiency, leading to faster case resolutions and improved departmental workflow.
Education
Bachelor Of Computer Science -
DeVry University
Skills
- Crisis Management
- Surveillance Operations
- Incident Reporting
- Vulnerability Assessment
- Team Collaboration
- Client Care
- Safety Training
- CPR
- INCIDENT COMMAND
- EMERGENCY MEDICAL TECH
- FIRE ARMS TRAINING
Certification
Fire fighter 1
Incident command
CPR
Advance SCPA
Timeline
Technician
Elite
12.2024 - Current
Product Design Manager Creator Market
Instagram
03.2024 - 03.2025
CORONER- ASST, MEDICAL EXAMINER
MIDDLESEX MEDICAL EXAMINER
03.2023 - 06.2023
Armed Security
US DEPARTMENT OF DEFENSE - HBC
06.2022 - 09.2024
Assistant Direct Support Professional Supervisor
BROAD STEP HEALTH SERVICE
05.2019 - 09.2023
OWNER
DARK CITY CUSTOMS NJ LLC
11.2018 - Current
Bachelor Of Computer Science -
DeVry University
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